Wiser for KNX remote iOS user experience

[PiotrJakubczyk]

Hello 

I have problem with end user experience on iOS when using Wiser for KNX remote app. End user is reporting that after launch app works some time but if resides in background for several minutes then it refuses to connect to visualization. Everything it displays is cached . Closing app and opening again is helping but... it require user to authenticate ..and usually it takes 10-15 seconds (with is long) but sometimes it takes more than 60 seconds.

Is there a way to troubleshoot this behavior or it is known behavior on iOS ? 

Most of iOS users are willing to pay more for greater user experience. I see that iOS users are not targeted audience so why app is available.

[Erwin-vd-Zwart]

Hi,

We are working on an completly renewed mobile app that will lauch somewhere this summer, i guess September but i don't have an exact date, i do have the luck to be in the internal testing group and must say that the user experience is way better then the old one and the look and feel is also hugely improved, 

So all i can say is have a bit patience, it's comming soon...

[FZetina · Accepted solution]

Hello to both

One important remark for the New App, it will be launched in July in six countries only (DE, FR, ES, IT, SE and Switzerland). Other countries (tbd) will be added later but it won't be launch in all countries where the Wiser for KNX is currenly available.

Regaridng the issue you reported please report the issue to our CC team so they can look into it and provide you an answer to that,

Thanks

Fernando Zetina

[PiotrJakubczyk]

Hello @Erwin-vd-Zwart 

Did you try this on iOS?