W4KNX - no connection with apps

[miklosbakos]

Dear Team, I wanted to add voice control functionality, but I'm not able to connect to the built in app store (Start page > Configure apps) and update previously installed apps or install new ones. I can connect to the device remotely through VPN, so it has internet access. Is there any special setting needed for the router? Or is there in an issue with the device?

BR Miklos

[Cristiano_Carli_Ballola]

Hello @miklosbakos 

Please check your network settings.
As any other device connected to the internet, your controller requires:
 - a valid IP address,

- the subnet mask,

- the default gateway IP address and
- the DNS IP address

[miklosbakos]

As I mentioned even from the local wifi router and also remotely through vpn (von server set up in the router) the built in webserver available. So those 4 settings are correct. Any further suggestions? I receive time to time (maybe werkly basis) a reminder email from Schneider Cloud that the connection lost with the w4knx, so even with the schneider cloud the device can communicate, I am sure you can see the device in your (Schneider) system. Any further idea please? Or is there any screenshot I should share with you to better understand the situation?

[FZetina]

Hi @miklosbakos 

Checking your controller we see it's not connected and we're not able to see which FW version you have installed. Additionally, as shown in the screenshot, the PLugins you have installed are quite old and will need to be updated.
Checking with our CC, they also told me the error message you see is sown when you have no internet connection, bad DNS settings of the controller, and that sometimes helps to clear browser cache. Please try this, clear your cache and check again. if you don't yet have FW version 3.0 installed, please install it and this might also help.

If this is not solved, then please write us back with an update of what you have done.

thanks

Fernando