U.Motion Central America

[Christian_Sáenz]

Hi team,

I would like to know if U.Motion could be enabled in Central America, specifically in Panama?

Because a client who uses KNX reports that the application is not available to download in the APPLE app; please..

@Thomas_Rohde 

Thanks!

BR

[Thomas_Rohde]

Hello Christian,

U.motion is not supported anymore.
If the client want to use an App to control his house/building he needs to use the Wiser KNX App.
Precondition to use it, you need to have a Wiser for KNX (LSS100100) in your installation with minimum HW-Version 2.0.
Do you have that?

One topic I still need to clarify: Is the App already in your local Appstore available.
I will clarify and will come back.

[IC_Systems]

Hello @Thomas_Rohde 

When the Wiser KNX App will be available international?

We are waiting for this from a while!

Before discontinuing a product, SE should consider creating an alternative option for the customers, this was happened several times!

[FZetina · Accepted solution]

Hi

The Wiser KNX app is starting to be launched in additional countries. Confirmed new countries for the next release (Q1 2024) are Finland, Norway, Denmark, Slovakia, etc. We're currently in discussion with additional countries in other regions. For Israel I was just mentioning is not yet confirmed but we are in discussions with the local team. Hopefully, we can confirm it soon.  For América (north/central/south) we're currently in discussions with Colombia, but not with any other yet.
Thanks

Fernando

[IC_Systems]

Thank you @FZetina 

I hope next year it will be available international 

[Christian_Sáenz]

Hi team,

thanks!

@Thomas_Rohde 

"Do you have that? (LSS100100)"

No, is a customer with an installed base for 6 years and uses an HMI with U.Motion client and the U.Motion app on his tablet and IOS devices

"Is the App already in your local Appstore available"

see attached

what solution can we propose to the customer?, because this sudden change took us by surprise and now we have this situation and the end customer is waiting for our team response, please thank you in advance!

BR...

CS

[Christian_Sáenz]

@FZetina fyi

: )

[Thomas_Rohde]

Hello Christian,

to "what solution can we propose to the customer?"
Not knowing exactly the circumstances within the installation I guess you posted here do to the fact that the client changed one of his mobile devices and couldnt find the U.motion App within the Appstore anymore.

Means the U.motion-Server himself is properly running as expected.

The only possible way of working is to use the browser on his device.
I do the same on my private iPad. Means I put a link directly on the homescreen which you can use in a similar way like an App (internal use within the local WLAN).
In case the user wants to access his home also from outside, he must have a working VPN established. 

Do you think this could work?!