Problem with Wiser KNX Object Feedback Update

[Luca22]

I have a DALI lighting system managed via a KNX gateway. I use a Wiser as a supervision system. I've created scenarios, for example, to turn everything on and off, but sometimes some feedback on some objects isn't updated (I'm attaching an example photo; in this case, after activating the "Turn everything off" scenario, the "Sospensione A2" object still gives "On" feedback, even though the lamp has physically turned off correctly).

Why am I having this problem? Let me know if you need any more information.

P.S. When I read the objects on ETS, they are updated without any problems when I run a scenario. The problem is only with Wiser.

[Erwin-vd-Zwart]

@Luca22 

I assume the FB objects are only reporting to the controller? If that is the case did you enable “acknowledge all group telegrams” in the KNX settings of the controller?

If not then all telegrams are repeated 3 times by the GW as there is no other recipient device sending the ACK and that probably results in a huge busload that leads to missed telegrams..

[Luca22]

I've tried both with "acknowledge all group telegrams" enabled and disabled. But this problem still occurs.

P.S. I noticed that the feedback isn't the same between the phone app and the Wiser PC app. However, both are still misaligned with the physical setup.

[Erwin-vd-Zwart]

@Luca22 

That seems impossible to me, both visu and app are using the same objects so there cannot be a difference between them..

Did you restart the controller after changing the ack setting?

Did you checked the busload on the controller, cpu load and KNX statistics for the repeats etc?

I think you need to contact your local support for further assistance as i think they need to check your setup in the ETS and the controller..