Mtn6215-5910 error

[M.Shahen]

Dears

I have an issue from the mtn6215-5910 , i am using an act mtn6705-008 and also the new 4" touch screen when i use mtn6215-5910 it work fine but when i run an scene from it or any other devicee the light buttons turned off perfectly but when i try to open the lights from mtn6215-5910 i have to press the button two times while the status of the button is off as i ran all off scene i have to press it two times to turn it on from the light button

[Cristiano_Carli_Ballola]

Hi!

It might sound silly, but did you connect the feedback switch object from the actuator to the Multi-Touch button?

[M.Shahen]

Hey!

yes, I connected the feedback the state of the button indicates that the light is switched off but if I try to turn on the button again I have to press it two times. it's kinda like the feedback is fine in the actuator and the button but the group address that has the button is not updating 

[M.Shahen]

you can see what i mean! @Cristiano_Carli_Ballola 

[Thomas_Rohde]

Hello M.Shahen,

would it be possible for you to share your ETS-Project.
Or can you copy the desired products into a new projects?

[M.Shahen]

Here it is @Thomas_Rohde 

[Thomas_Rohde]

Hello M.Shahen,
Many THANKS for the project. Indeed a strange behaviour.
We need to investigate more in detail and will come back to you.

[Cristiano_Carli_Ballola · Accepted solution]

Hi M. Shahen, hello @Thomas_Rohde 
it seems that the feedback object the Multitouch buttons are NOT internally connected with the switch object.
Indeed, when You add the feedback group address to the switch object, the issue doesn't shown anymore.
Check the attached demo project.

[Thomas_Rohde]

@M.Shahen @Cristiano_Carli_Ballola 

Dear both,

yes, it is a mistake within this type of screen. The topic is reported towards our R&D-Team.
In order to help out and to cover the time until we can solve the topic correctly...
I have seen on the MultiTouch that you have used just a minor amount of screens.
Maybe, instead of having all 4 lights on one screen, you can change the configuration in the way that each light get his own screen. The single screen will work as expected and your customer has the advantage to have a clear text to identify each light clearly instead of learning "which light is behind which icon".

[M.Shahen]

Hi @Thomas_Rohde  it was just an example to see what I mean but in the real time we are using all of the screen 🙂 thanks just inform me please when its solved

[Thomas_Rohde]

Dear @M.Shahen,
to "just inform me please when its solved"
Just to be honest with you ... I fear, maybe I am wrong with that, but it will take some time before I can come back with good news on that topic 😟
I would recommend to try to find an alternative screen solution to cover the correction time.

[Heribert_Dölger]

Please have a look at the proposal from Cristiano. This solves the problem and you can use 4 functions on one screen and won't have to press the button twice. 

[M.Shahen]

Hi @Cristiano_Carli_Ballola it worked thanks.