Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

Smart Connector 2.5.4 - Get Root - EBO 2022

SmartConnector Forum

Schneider Electric support forum about SmartConnector applications for integration of other building management systems (BMS) into EcoStruxure Building Operation.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure Building
  • SmartConnector
  • SmartConnector Forum
  • Smart Connector 2.5.4 - Get Root - EBO 2022
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
JeffBowman
Sisko JeffBowman Sisko
164
ardak
ardak Schneider Alumni (Retired)
34
sesa180908_brid
Commander sesa180908_brid Commander
34
mike_meirovitz
Commander mike_meirovitz
21
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to SmartConnector Forum
Solved
esari
esari Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2022-02-23 12:41 AM . Last Modified: ‎2022-02-23 03:00 AM

0 Likes
5
1491
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-02-23 12:41 AM

Smart Connector 2.5.4 - Get Root - EBO 2022

Hello

 

 

We have updated Smart Connector to version 2.5.4. Now we have issue with Get root command. Normally customers or third party company don't have permission to root object of ES, but they have access right for sub folder.

 

Get root will response

{

  "Message": "Container Id not found"

}

 

If third party company cannot get root folder then they cannot use Get containers children from root, because they dont know what is the correct root id.

 

This have been working in 2.4.X version.

 

--

Esa

Tags (1)
  • Tags:
  • english
Reply
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
ardak
ardak Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2022-03-09 04:17 AM

0 Likes
0
1463
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-03-09 04:17 AM

In EBO 4.0.1, if semantic is enabled and the user doesn't have access to the root of the server, EWS will return an error. This will be fixed in EBO 4.0.2.

 

A possible workaround is to turn off semantic in EWS Server Configuration if you do not need it.

 

BR

Armend

See Answer In Context

Tags (1)
  • Tags:
  • english
Reply
Replies 5
ardak
ardak Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2022-02-23 12:52 AM

0 Likes
0
1485
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-02-23 12:52 AM

Hmm, very weird, there have been no changes to the Root handling.

 

Could you turn on EWS Consume logging(debug level) and try to capture the log output when this happens?

 

Thanks!

Armend

Tags (1)
  • Tags:
  • english
Reply
ardak
ardak Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2022-02-23 02:36 AM

0 Likes
2
1480
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-02-23 02:36 AM

I haven't been able to reproduce this,

 

Did you also upgrade to EBO 4.0/2022?

 

Do all users exhibit the same behaviour?

 

BR

Armend

Tags (1)
  • Tags:
  • english
Reply
esari
esari Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2022-02-23 02:59 AM

0 Likes
1
1478
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-02-23 02:59 AM

Hello

 

 

Yes, Issue is related to EBO 2022. I tested with EBO 3.2 and it worked correcly. So no issue with Smart Connector 2.5.4 with EBO 3.2. Issue seem to be with EBO 2022. 

 

--

Esa

Tags (1)
  • Tags:
  • english
Reply
ardak
ardak Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2022-02-23 07:43 AM

0 Likes
0
1474
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-02-23 07:43 AM

The issue seems to be related to semantic in EBO 4.0.1

 

EBO seems to try to access the root node of the system if "Enable semantic" is enabled in the EWS Server Configuration. If applicable in your use case, a workaround is to disable semantic in EWS.

 

An investigation is ongoing, more to come soon.

 

BR

Armend

Tags (1)
  • Tags:
  • english
Reply
ardak
ardak Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2022-03-09 04:17 AM

0 Likes
0
1464
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-03-09 04:17 AM

In EBO 4.0.1, if semantic is enabled and the user doesn't have access to the root of the server, EWS will return an error. This will be fixed in EBO 4.0.2.

 

A possible workaround is to turn off semantic in EWS Server Configuration if you do not need it.

 

BR

Armend

Tags (1)
  • Tags:
  • english
Reply
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of