Compatibility Issue with Schneider-Electric SmartConnector on Evo Laptop

[melissahankins]

Hello Schneider-Electric Community,

I hope you're all doing well. I'm currently facing a compatibility issue with the Schneider-Electric SmartConnector application on my Evo laptop, and I'm seeking some assistance and insights from fellow community members who might have encountered a similar problem.

Issue Description:

I recently acquired an Evo laptop and installed the Schneider-Electric SmartConnector application to monitor and manage my devices efficiently. However, I've been experiencing some compatibility issues that are causing me a bit of frustration. Here are the main problems I've encountered:

Installation Errors: During the installation process, I encountered some errors, and the application failed to install correctly. I've tried reinstalling it multiple times, but the issue persists.

Performance Problems: Even when I manage to get the SmartConnector installed, I notice that it doesn't run smoothly on my Evo laptop. The application often lags, freezes, or crashes unexpectedly.

Laptop Details:

Operating System: Window 11

I've reached out to the Schneider-Electric support team, but I wanted to see if any community members have encountered a similar issue and found a resolution.

Questions for the Community:

Has anyone experienced compatibility problems with Schneider-Electric SmartConnector on an Evo laptop or a similar device?

Were you able to successfully resolve these issues, and if so, how did you do it?

Are there any specific settings or configurations I should be aware of when installing the SmartConnector on Evo laptops?

I would greatly appreciate any guidance, tips, or advice that you can provide to help me get the SmartConnector application running smoothly on my Evo laptop. Your insights would be invaluable in resolving this compatibility issue.

Thank you in advance for your assistance!

Best regards,

melissahankins

[Ted_Roman · Accepted solution]

@melissahankins 

I am by no means a expert on Smart Connector. I saw in the latest install documentation I found SmartConnector Installation and Configuration Guide that Windows 11 is not a supported OS. Maybe possible to run in compatibility mode. Just an idea.

Best of luck,

Ted