Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Release Notes for Smart-UPS Ultra 5-20 kW Firmware v2.5.5.1

Smart-UPS Ultra 5-20 kW

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT Help Center
  • EcoStruxure IT Help Center Categories
  • Network Management Cards
  • Network Management Card 3
  • Smart-UPS Ultra 5-20 kW
  • Release Notes for Smart-UPS Ultra 5-20 kW Firmware v2.5.5.1
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close

Related Forums

  • EcoStruxure IT Forum

  • APC UPS Data Center & Enterprise Solutions Forum

Previous Next

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

NMC Support

Submit a support request for additional assistance with EcoStruxure IT software.

Request Support
Back to Smart-UPS Ultra 5-20 kW
Start a Topic
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
1 Like
1221 Views

Link copied. Please paste this link to share this article on your social media post.

Trying to translate this page to your language?
Select your language from the translate dropdown in the upper right. arrow
Translate to: English
  • (Français) French
  • (Deutsche) German
  • (Italiano) Italian
  • (Português) Portuguese
  • (Русский) Russian
  • (Español) Spanish

Release Notes for Smart-UPS Ultra 5-20 kW Firmware v2.5.5.1

Lt. Commander SwathiNaidu Lt. Commander
‎2025-10-29 07:28 AM

Affected Revision Levels

 

Component  File Details
Smart-UPS Ultra 5-20 kW Application

apc_hw21_sucan_2-5-5-1.nmc3

UPS Application for Smart-UPS Ultra 5-20 kW.

 

 

For details on upgrading the UPS Network Management Card 3 (NMC 3) firmware, see the NMC3 User Guide.

NOTE: If you upgrade to firmware version 2.0 or later, you cannot downgrade to a firmware version lower than 2.0

 

SwathiNaidu_0-1718792359613.pngIf you downgrade from firmware version 2.4+ or later to a firmware version lower than 2.4, this will cause the card to be formatted, erasing all security certificates, encryption keys, configuration settings, and the event and data logs.

 

New Features

 

New Feature

UPS Family

SRTL

Devices

SRYL

Devices

Added support for UPS firmware update with output on when supported by the UPS.

 

♦

The display now allows the user to complete a UPS firmware update.

  ♦

The display now shows a UPS firmware update in progress, whether the update was started from a USB flash drive or from another interface, e.g. Web UI.

  ♦

The display now allows the user to modify the UPS firmware update setting.

  ♦

 

Fixed Issues

 

Fixed Issue

UPS Family

SRTL

Devices

SRYL

Devices

Memory corruption during power failures or restarts while writing data is now resolved.

♦

♦

 

Known Issues

 

Known Issue UPS Family

SRTL

Devices

SRYL

Devices

After updating the NMC’s firmware via a USB flash drive, the USB is not recognized in the display or NMC Web UI.

♦ ♦

Some pages in the Web UI help are not updated.

♦ ♦

It can take up to 30 minutes to complete a UPS firmware upgrade when using HTTPS. To workaround this, use SCP as an alternative.

♦ ♦

When a UPS firmware upgrade is in progress, the upsAdvcontrolFirmwareUpdate SNMP OID incorrectly reports the value as “noFirmwareUpdate” instead of “UpdateinProgress”.

♦  ♦

Filtering by time does not work for the Power Event Log.

♦  ♦

Entering unsupported commands in the Command Line Interface (CLI) does not return a E102 Parameter error.

♦  ♦

The alarm description is shown incorrectly in DCE for outlet group-related alarms.

♦  

You cannot unzip the debug file completely from a USB drive. This issue is seen intermittently.

♦  

During the Setup Wizard, when selecting output voltage, the UPS may incorrectly indicate the input voltage present causing a warning on the display that can be dismissed.

  ♦

You are unable to configure some OIDs upsAdvConfigAlarmRedundancy, upsAdvConfigHighBypassLLTransferVolt, and upsAdvConfigLowBypassLLTransferVolt from SNMP interface.

  ♦

Only alphanumeric passwords are supported for new users created in the NMC for access to the display.

  ♦

When an internal or external Battery Module is connected or disconnected from its slot, the Event Log entry does not report its serial number.

  ♦

You cannot make configuration changes via the display when RADIUS is enabled and the User Mode is set to “Authentication Needed”.

  ♦

The option to cancel or mute a UPS audible alarm is not present in the Web UI.

  ♦

The ups -s start CLI command is unsuccessful even when the self-test is started correctly.

  ♦

There is no option to set the language of the display in the NMC Web UI.

  ♦

There is no option in the Web UI or the display to cancel a UPS audible alarm test. It is not recommended to initiate a continuous alarm as the only way to stop the UPS beeping is to turn off the UPS.

  ♦

You cannot modify the output voltage setting from the SNMP interface if the output is in Manual Bypass.

  ♦

The “Minimum Redundancy lost" event is not displayed in PowerChute

Network Shutdown although it is supported by the NMC. If this event occurs, the server will not shutdown.

  ♦

 

Hash Signatures

 

Signatures apc_hw21_sucan_2-5-5-1.exe
CRC32

2FDF31B1

CRC64

58E74F7594D8BD95

SHA-256

398562806542D9095B3E0ACF84BCE1E954F4A764BB1F97096C4171CB8E163260

SHA-1

4EF6232AFF558145F53F7892310B7D72F3DD0B13

BLAKE2sp

ABF7B32AC980D9B1E1E7D71613F332725977C8343EA0DEBD31E0E7521E485ED0

Link copied. Please paste this link to share this article on your social media post.

You’ve reached the end of your document

WHAT’S NEXT?

Ask our Experts

Didn't find what you are looking for? Ask our experts!

My Dashboard

Check out the new Feeds and activities that are relevant to you.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore