cloud knx

[cristiu]

Hello,
My name is Cristian and I am writing to you regarding the Cloud used in the WISER KNX application. I am unable to connect to it, although I have updated the controller software to 3.0.0
I would like to mention that even in the old WISER FOR KNX application I was unable to connect to the cloud, I only operated the KNX installation(s) locally via smartphone.
With the new WISER KNX application I have reached the point where the location for the weather is transmitted, the transmission is blocked, I suspect because I am not authenticated in the cloud.
Please if you can help me with this problem.Following your answer I can send you other information such as the controller's Mac, respectively images with the points I have reached.
Thanks,
Cristian URITESCU

[David_SE]

Hi @cristiu ,

Thanks for your post. I moved your question to the community where we are talking about "KNX".

BR

David

[cristiu]

Hello,
Attached are the screenshots to see the steps I took to connect to the cloud. Browsing the Schneider Community I saw an answer to my problem but the answer was sent privately.
Thank you
Cristian Uritescu

[FZetina]

Hi @cristiu 

I have checked and there are different points to address:
1. your controller already has an existing account paired to it, which is why you can't pair it again. When checking your associated account, this ends in @uahoo.com which I assume is a typo instead of yahoo.com?
In any case you should be able to login with that registered email and your password (probably is your same account you used with the old app). If you don't know your password you won't be able to retrieve it as your email is incorrect, but let me know and we will find a way to do it.

2. Your controller is indeed not connecting to the cloud, which is why you can't update the plugins. The versions you have installed are super old, therefore you will need to update those. I will come back to you in this specific topic tomorrow by email to let you know how to proceed.

Thanks 

[cristiu]

Thanks for the reply, I mentioned that I updated the controller to 3.0.0
I am still waiting for your help.

Cristian URITESCU