project calculation (verification)

[Muzarewa]

The project calculation (verification) has stopped updating....How do I make it work (Update)?

[Genghiz]

Hello, 

Thanks for writing to us.

Can you please explain, by further enclosing an image. !

Or a specific scenario of example

This would help us to understand in detail.

Regards,

Expert Support

[Muzarewa]

As per attached image ...it doesn't want to process calculations 

[Genghiz]

Information : 

I am changing the Lable from "EcoStuxure Power Design - Electrical Calculation Tools" to

"EcoStuxure Power Design - Ecodial."

Hello,

Thanks for the given image file. 

This issue was intially understood as an 'online electrical calculation tools." So the screen snap was requested.

The problem is on the EcoStuxure Power Design - Ecodial.

The next steps;

To analyse and find the cause of the problem, 

Can we get the project file created from the application?

version information - from the "About" page. 

About Screen - Version information

Thanks & regards,

Ecodial Expert Support.

[Muzarewa]

It is ECODIAL INT V 4.9.7

[Muzarewa]

This is the file attached...can you send me email address to attach the file to ...I'm experiencing problems to attach file on this platform.

[Genghiz]

Hello, 

Sorry, We missed to notice your reply.

Suggestion :

We would suggest you to make it as a .ZIP file; and uploading should be possible.

Thank you,

[Muzarewa]

Find the attached file as requested.

Thank you

[Muzarewa]

Sorry this is the network that would not update on verification.

Sorry for confusion

Thanks

[Sayani_Sikdar · Accepted solution]

Hello,

Thanks for reaching out. I have tried fixing the attached project file.

I have created a new operating mode for the generator with UPS bypass. So, there are three operating modes now: Normal, UPS bypass, Generator. 

I have also enabled Residual current protection on circuit breakers at outgoing of generator and outgoing of UPS as recommended by the application.

Attached the project file for the same. Now, you should be able to calculate the project without any errors.

Please feel free to let us know in case of any concern.

Thanks,

Sayani Sikdar

DCES L3 Support Expert

[Muzarewa]

Dear Seyan, 

I can not open the file it says it  is "a read only, it can not be opened by Ecostruxture Power Design Ecodial" . the other problem I am confounded with is that the network is broken into three networks as it seemed to be to big to process (so I thought) and the other two networks have also experienced a similar problem in updating the verification.

I have taken liberty to attached them as well in responding to this email so that all can be addressed in responding.

Kind regards

Muzi

[Sayani_Sikdar]

Hello Muzi,

I cross checked the file Muzi1 to be opened in my colleague's system. It got opened successfully. The file is not supposed to be read - only.

I will request you to launch the application Ecodial INT 4.9.7 at first and then once it is launched and you are successfully logged in into the application, then browse and open the project file from the application.. Please don't directly double click on the project file. I hope you should be able to successfully open the file and Calculate project without any errors. If any issue still exists,, I will request you to share the relevant screenshots and images.

Also, I checked the other two project files, Muzi2 and Muzi3. Both the files are successfully opened and calculated without any errors.

Please note, the yellow alert on top of the screen "The project calculation (verification) has not been updated" will get removed automatically, once you "calculate project". I have shared screenshots for successful calculation for all the three project files.

I hope it addresses your query. 

if you are still having any issues, please share the same with relevant screenshots and images, so that we can help accordingly.

Thanks,

Sayani Sikdar

DCES L3 Support Expert

[Muzarewa]

Thanks A lot Sayani...

I was really lost of what I could have done wrong.

Kind regards

Muzi

[Sayani_Sikdar]

Hello Muzi,

You are welcome. 

Thanks,

Sayani Sikdar

DCES L3 Support Expert