caught unhandled exception when i open EcoStruxure Power Design - Ecodial INT V4.98

[Abdelrahman_2023]

caught unhandled exception when i open EcoStruxure Power Design - Ecodial INT V4.98

[Genghiz]

Hello 

Thanks for reaching us through the Forum.

To understand the situation / scenario in deatil...Can you please kindly provide some additional information?

If possible enclose a Snap (screen capture) Or the ecodial project file (.eac) by which you are facing this scenario.

Thanks you,

Team - Ecodial Expert Support 

[bgt-nl]

I have the same problem, where the following exception was logged.

2023-01-18 20:25:42,507 [1] FATAL SchneiderElectric.CustomerSoftware.SRP.CompositeApplication.App - System.UnauthorizedAccessException: Toegang tot het pad c:\00data\admin\My Documents\Schneider Electric\EcoStruxure Power Design - Ecodial is geweigerd.

Is there a way to change the path in one of the XML config files? Our system doesn't allow a user to make use of the admin folder and therefore Ecodial will never work on our companies network.

[Genghiz]

Hello

Thanks for reaching us...

Thanks for your interest in Ecodial.

In general, you should have a admin rights to install and use the application. Any specfic file at the installed directory can not be modified for this purpose.

Thanks for your understanding.

Team - Ecodial Expert Support

[bocatorix]

Hello, the same happen to me. When i open the program, it say i need to register and when i press okay  the problem appear. The program close after that.

[Karthikeyan1]

Hello Bocatorix, 

Thanks for reaching us.

Kindly provide additional informations. 

1. Which version of EcoStruxure power design - Ecodial are you using?

2. Which version of Windows are you using?

3. Do you have admin access to your system?

and if possible please attach the error screenshots.

As a development team, we advise you to use the latest version available. You can download the latest version below URL.

https://www.se.com/il/en/product-range/61013-ecodial-advance-calculation/

Kindly post it here, whether your problem is solved after using the latest version. 

Thanks & Regards,

Team - Ecodial Expert Support

[bocatorix]

Hello

For your requested information:

I use the latest one, in the program name it say it is V5.00

I use windows 10

I have the admin access in my computer.

Also before this problem i get the problem with the .Net framework but i solved it.

After this, when i click acept, the program close.

Thanks so much.

[bgt-nl]

Currently running Ecodial V5.00

Windows 10 Version 22H2 (OS Build 19045.2846)

.NET Framework 3.5 including .NET 2.0 & 3.0

.NET Framework 4.8 Advanced Services

Currently admin user

[bgt-nl · Accepted solution]

Problem solved. In my case the "c:\00data\admin\My Documents" folder is inaccessible due to company restrictions and therefore needs to be updated to a folder that is accessible. 

Open explorer, right click on "My Documents" folder and select "Properties" then select "Location" tab and change to a folder that is accessible according to your account priveledges. Could then open EcoDial.

[Karthikeyan1]

Thank you so much Bill. It will be really helpful for several users who are struggling with this particular issue. 

Thank you for your effort. 

[Alain2024]

1. open start menu>

2. Write CMD>

3. right click on Comand Prompt and select Open as an Admin>

4. C:WINDWS\system32>sfc /scannow

5. wait until the scan finishes.

6. restart your computer.