caught unhandled exception when i open EcoStruxure Power Design - Ecodial INT V4.98

Abdelrahman_2023 · ‎2022-09-15

bgt-nl · ‎2023-04-24

Problem solved. In my case the "c:\00data\admin\My Documents" folder is inaccessible due to company restrictions and therefore needs to be updated to a folder that is accessible.

Open explorer, right click on "My Documents" folder and select "Properties" then select "Location" tab and change to a folder that is accessible according to your account priveledges. Could then open EcoDial.

See Answer In Context

Genghiz · ‎2022-09-22

Hello

Thanks for reaching us through the Forum.

To understand the situation / scenario in deatil...Can you please kindly provide some additional information?

If possible enclose a Snap (screen capture) Or the ecodial project file (.eac) by which you are facing this scenario.

Thanks you,

Team - Ecodial Expert Support

bgt-nl · ‎2023-02-15

I have the same problem, where the following exception was logged.

2023-01-18 20:25:42,507 [1] FATAL SchneiderElectric.CustomerSoftware.SRP.CompositeApplication.App - System.UnauthorizedAccessException: Toegang tot het pad c:\00data\admin\My Documents\Schneider Electric\EcoStruxure Power Design - Ecodial is geweigerd.

Is there a way to change the path in one of the XML config files? Our system doesn't allow a user to make use of the admin folder and therefore Ecodial will never work on our companies network.

Genghiz · ‎2023-02-20

Hello

Thanks for reaching us...

Thanks for your interest in Ecodial.

In general, you should have a admin rights to install and use the application. Any specfic file at the installed directory can not be modified for this purpose.

Thanks for your understanding.

Team - Ecodial Expert Support

bocatorix · ‎2023-04-19

Hello, the same happen to me. When i open the program, it say i need to register and when i press okay the problem appear. The program close after that.

Karthikeyan1 · ‎2023-04-19

Hello Bocatorix,

Thanks for reaching us.

Kindly provide additional informations.

1. Which version of EcoStruxure power design - Ecodial are you using?

2. Which version of Windows are you using?

3. Do you have admin access to your system?

and if possible please attach the error screenshots.

As a development team, we advise you to use the latest version available. You can download the latest version below URL.

https://www.se.com/il/en/product-range/61013-ecodial-advance-calculation/

Kindly post it here, whether your problem is solved after using the latest version.

Thanks & Regards,

Team - Ecodial Expert Support

bocatorix · ‎2023-04-20

Hello

For your requested information:

I use the latest one, in the program name it say it is V5.00

I use windows 10

I have the admin access in my computer.

Also before this problem i get the problem with the .Net framework but i solved it.

After this, when i click acept, the program close.

Thanks so much.

bgt-nl · ‎2023-04-20

Currently running Ecodial V5.00

Windows 10 Version 22H2 (OS Build 19045.2846)

.NET Framework 3.5 including .NET 2.0 & 3.0

.NET Framework 4.8 Advanced Services

Currently admin user

bgt-nl · ‎2023-04-24

Problem solved. In my case the "c:\00data\admin\My Documents" folder is inaccessible due to company restrictions and therefore needs to be updated to a folder that is accessible.

Open explorer, right click on "My Documents" folder and select "Properties" then select "Location" tab and change to a folder that is accessible according to your account priveledges. Could then open EcoDial.

Karthikeyan1 · ‎2023-04-25

Thank you so much Bill. It will be really helpful for several users who are struggling with this particular issue.

Thank you for your effort.

Alain2024 · ‎2024-10-14

1. open start menu>

2. Write CMD>

3. right click on Comand Prompt and select Open as an Admin>

4. C:WINDWS\system32>sfc /scannow

5. wait until the scan finishes.

6. restart your computer.