Installation error Ecodial

[Andrei123]

Hello!
I receive an error message when I tried to install Ecodial.
Any suggestion?

[Genghiz · Accepted solution]

Hello
Thanks for reaching this forum.

The situation that you have faced, may be due to the 'SESU - Schneider Electric Software Update Utility'.
The same was getting installed along with the (EPD) EcoStruxure Power Design - Ecodial.
This may be a temporary issue and might have got resolved by itself.

Can you please try installing the EPD-Ecodial? and confirm that you are able to install the application successfully.

Regards,
Team - Ecodial Expert Support.

[Genghiz]

This may be a temporary issue and might have got resolved by itself.

As we have not received such issues from other users, we will be closing this query from our end.

[Norma]

HI ,

I am facing the same issue today? how can I solve it?

i have install the software update? 

[Genghiz]

Hello Norma,

Can you please provide some additional information about the issue.

Example: Screen snap

Regards,

Team - Ecodial Expert Support

[rkthier]

i am getting error massages  when running  Ecodail , download completed  though 

first error disappear fast from screen , second one is captured by attachment - then software shuts off 

attached screen shot

[Saravanakumar.L]

Hello Rkthier,

Thank you for reaching out to us.

By attaching your screenshot, it seems to be related to a .NET activation issue.

Please follow the procedure below to rectify:

.NET framework activation:

Step 1: go to windows> control panel>get programs> turn windows feature ON or OFF

Step2: make sure that the box against the .NET 3,5 is checked as below

Step 3: restart the system and reinstall EPD Ecodial

This should resolve the issue.

If the issue persists after the above actions, please share the log files with us for further analysis.

You can find the log files at the following path

Thank you for your cooperation.

Thanks & Regards,

Ecodial Expert support team.

[rkthier]

.NET 3.5  frame work  is already checked .I  Also uninstalled  Schneider update  , but still  getting same  error :  1935 

[rkthier]

I tried all  steps  , but it didn't work  - .NET 3.5  is  checked .  .. 

i couldn't  find  the log files   

[Genghiz]

The screen snap shows the error message from 2020.

Are you facing an issue now on the latest version of the application.? and issue as on today.?

kindly please confirm.

[rkthier]

attached screen shot  for .NETframe  installed  in my pc  - i am installing the most updated copy of the software - on  Dec16-2024 .  note pad file with registry record for the installation is also attached 

[Saravanakumar.L]

Hello Rkthier,

Please find the below procedure to resolve "Error 1935" 

Step 1: Clear the Log

1. Open an Administrator Command Prompt:

   • Right-click on Start.
   • Navigate to All Programs > Accessories.
   • Select Command Prompt and choose "Run as Administrator."
   • Click "Allow" for the elevation prompt.

2. Enter the Command:

   • In the command prompt, type the following command:

     fsutil resource setautoreset true C:\\
     

   • Note: This assumes that Windows 10 & 11 is installed on the C: drive. If it is on another drive (e.g., 😧), please change the drive letter accordingly.

3. Reboot the System.

4. Install the Software and Check.

---

Step 2: Run the Installer as Administrator

1. Right-click on Install.exe.
2. Select "Run as Administrator." Following these steps may resolve the issue. If it persists, we will arrange a meeting to analyze in your PC and address the issue further.

Thanks & Regards,

Team- Ecodial Expert Support 

[KrunoslavSever]

Ecodial version 5.3.0 error 

Hi,

can you please propose a solution to error in attachment while using new version of ecodial? 

Thank you,

BR,

K

[KrunoslavSever]

i'm also attaching ecodial file

[Saravanakumar.L]

Hello Krunoslav,

Thank you for reaching out to us.

We have validated from our side and identified the issue.

I’m pleased to inform you that it has been fixed in the upcoming version, which is scheduled to be implemented in the second week of January.

We will keep you updated once the new version is implemented.

Thanks & Regards,

Team- Ecodial expert support

[Saravanakumar.L]

Hello KrunoslavServer,

I wanted to inform you that the live update for INT 5.3.1 is now active.

Additionally, both INT 5.2.0 and INT 5.3.0 are now pointing to INT 5.3.1. You can use this latest version without any issues.

We have calculated your project there is no issue found. 

Thanks & Regards, 

Team- Ecodial Expert Support.