How can you get certified to resell and perform Power Services?

[Anonymous user]

Do you want to stand out and differentiate from competitors ? 

Are you aware of this new EcoXpert badge ? 

Find here the EcoXpert Power Services badge presentation

[Gingko_Elec]

Hello, who is the best person to contact if my company wants to become EcoXpert Power Services?

[CharlieKnight]

Hi,

What do you mean by Power Services? I would like to learn more about remote services that I could perform digitally to avoid losing time. Which kind of products are serviceable? Thanks!

[Anonymous user]

Dear Gingko_Elec,

Thanks for your interest.

You have to contact the Services Organization in your country or your Schneider Elctric sales contact to know more about the conditions and realize the full breadth of benefits associated with a powerful badge.

We will check with you the conditions to resell and perform Power Services :

- Do you have an existing business of services with end users and do you want to collaborate with Schneider Electric ?

- Do your customers have a Schneider Electric installed base ?

- Do you want to achieve sales and technical excellence ? 

• Get accreditation of your employees obtaining training certification from e-learning and in-class training
• Achieve compliance to standards and safety

We would be delighted to count you among our certified partners !

[Panel_Rhone_Alp]

Hello,

can we get some examples of Services that we can deliver ?  

Thanks

[Anonymous user]

Dear Charlie Knight,

Power Services consist in Services on electrical distribution equipment (LV, MV, transformation).

The main topics are:  Audit, Commission, Maintenance, Spare Parts, Modernize, Trainings, End of Life

You can learn more on our Web site : https://www.se.com/ww/en/work/services/field-services/

Which kind of products are serviceable?

All the electrical products on which repair (corrective maintenance), preventive maintenance, modernization … are possible :

Some examples : SM6, Prisma panels, Okken, Masterpact circuit breakers, Compact NSX, Minera …

Remote services : You are right ! It is the future for Services !

Schneider Electric proposes EcoStruxure Asset Advisor :  We monitor for you! 24/7 cloudenabled monitoring service for your critical equipment. Schneider Electric’s Connected Service Hub experts work with you to help you reach optimal levels of output through predictive analytics.

There are 2 offers:

- Monitoring asset health status preventive – anticipate maintenance and manage day-to-day operations through smart alarming

- Monitoring asset health status  predictive -manage your critical assets performance and safety

Here a short video for the preventive offer:

https://www.youtube.com/watch?v=9_sfNZKtkVc&t=28s

Regards,

Philippe

[Anonymous user · Accepted solution]

Hello

Power Services consist in Services on electrical distribution equipment (LV, MV, transformation).

The main topics are:  Audit, Commission, Maintenance, Spare Parts, Modernize, Trainings, End of Life

You can learn more on our Web site : https://www.se.com/ww/en/work/services/field-services/

Some examples:

Modernization of circuit breakers with ECOFIT™!

We maximize continuity of operation
• Life time extension for existing switchgear.
• Less downtime than with full panel replacement.
• Reduces plants shutdown time from days to hours.

by renewing an existing circuit breaker (for example Masterpact M, or Sepam 2000).

Maintenance : we propose routine, complete or advanced maintenance, to minimize the risk of unexpected downtime and the associated costs of shutdown. It also improves personnel safety and the lifespan of your equipment. 

Regards,

Philippe

[Panel_Rhone_Alp]

Clear . Thanks M. Margerin

[CharlieKnight]

Hello. Thanks for the reply. I found the video and your link very interesting. I would like to know more the details and I am interested to understand how it works the Advisor to receive alerts and perform preventive maintenance. Who should I contact? Customer support? Any particular department in your company?

[CharlieKnight]

Hi,

I was thinking about one topic. Some of my customers have most of the installed base with Schneider but couple of panels are from another competitor. Could you help me to upgrade those panels to latest technology breakers too?

[Anonymous user · Accepted solution]

Hello

You are fully right : you can be in front of other brands and of course, we can also modernize a lot of products from a different brands. You have to check it with the Ecofit Selector :

https://www.se.com/ww/en/ecofit-selector/#/ww/en/tools/ecofit-selector

In case you will be in front of a product not registered in this selector, you can also contact the Schneider Electric Customer Care Center !

Regards,

[Anonymous user · Accepted solution]

Hello,

We have specialists for Asset Advisor.

Then, it depends where you are based and who is your Schneider Electric sales contact.

For example, if your contact is an End User salesman, you will have to ask him to organize a meeting with the Asset Advisor specialist. If your contact is the Customer Care Center, you will have to call them and they will put you in contact with the specialist.

However, our End User and Services sales force is trained and able to present the Asset Advisor solution, and check with you the benefits you will have in your situation !

And in any case, you can contact me !

Regards,