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Ecostruxure Power Commission - Node UI Server is not running

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AlexanderLotz
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Ecostruxure Power Commission - Node UI Server is not running

Dear Community,

 

one of our customers get the error "Node UI server is not running (as shown in screenshot). Please try again" when trying to open EcoStruxure Power (EPC) Commissioning Software. I know this error may occur when EPC and PME are is installed on the same machine which is not the case here. May there also be a problem with other SE software products vs. Ecostruxure Power Commission?

 

Best regards,

Alex

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EPC_Leader
Lieutenant Lieutenant
Lieutenant
12
5318

Re: Ecostruxure Power Commission - Node UI Server is not running

Hello

 

That issue occurs when EPC services are not started on application launch and required manual services restart.

 

There are 2 ways to do it :

Restart below 2 services manually from PC,

open "Services" application from Windows and stop / restart the both Ecoreach services :

  • Schneider Ecoreach node service
  • Schneider Ecoreach Service
 
  • Capture.JPG

 

Or Use the attached EcoreachServices utility (zip file) to restart services

 

Short instruction to run the EPC services restart utility:-

  • Download/save the EcoreachServices zip to PC
  • Unzip EcoreachServices.zip to EcoreachServices.exe
  • Run the EcoreachServices.exe with admin privilege
  • Launch EPC

 

See Answer In Context

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EPC_Leader
Lieutenant Lieutenant
Lieutenant

Re: Ecostruxure Power Commission - Node UI Server is not running

Hello @Sathees 

 

You should have perhaps an issue with the EcoStruxure Power Commission installation in the computer. Please try to uninstall the soft and install it again

 

If you won't have success, I advice you to contact our local Schneider technical support or go through the technical support access link below :

https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp)

 

Best Regards

See Answer In Context

EPC_Leader
Lieutenant Lieutenant
Lieutenant
0
2344

Re: Ecostruxure Power Commission - Node UI Server is not running

Hi Andreas

 

You are facing an issue with the windows version or your computer settings ( firewall ,.... ). To solve the issue we need to have the log file recorded during the software starting. You could get the log file in the following path :

C:\Users\SESAXXXX\AppData\Roaming\Schneider-Electric\Ecoreach\Logs

 

To provide us the file, I advice you to contact your local Schneider technical support or go through the technical support access link below :

https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp)

 

Best Regards

See Answer In Context

Tags (1)
13 Replies 13
EPC_Leader
Lieutenant Lieutenant
Lieutenant
12
5319

Re: Ecostruxure Power Commission - Node UI Server is not running

Hello

 

That issue occurs when EPC services are not started on application launch and required manual services restart.

 

There are 2 ways to do it :

Restart below 2 services manually from PC,

open "Services" application from Windows and stop / restart the both Ecoreach services :

  • Schneider Ecoreach node service
  • Schneider Ecoreach Service
 
  • Capture.JPG

 

Or Use the attached EcoreachServices utility (zip file) to restart services

 

Short instruction to run the EPC services restart utility:-

  • Download/save the EcoreachServices zip to PC
  • Unzip EcoreachServices.zip to EcoreachServices.exe
  • Run the EcoreachServices.exe with admin privilege
  • Launch EPC

 

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Tags (1)
J_Travostino
Admiral Admiral
Admiral
0 Likes
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5318

Re: Ecostruxure Power Commission - Node UI Server is not running

Many thanks @EPC_Leader for sharing.

Thanks a lot also to @Brundha for your great support.

 

@AlexanderLotz 

Let us know the results.

 

 

Julien Travostino
Power Distribution & Digital forum community owner
Power Products Div.
Tags (1)
AlexanderLotz
Ensign Ensign
Ensign
10
5308

Re: Ecostruxure Power Commission - Node UI Server is not running

Dear @EPC_Leader and @J_Travostino  thank you very much for your support.

Restarting the services solved the problem. 🙂

 

Best regards,
Alex

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J_Travostino
Admiral Admiral
Admiral
9
5124

Re: Ecostruxure Power Commission - Node UI Server is not running

Great news @AlexanderLotz !!

 

Do not hesitate to come back to the Exchange community in any case 😉

 

Julien Travostino
Power Distribution & Digital forum community owner
Power Products Div.
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Sathees
Crewman Crewman
Crewman
0 Likes
8
3827

Re: Ecostruxure Power Commission - Node UI Server is not running

Hi,

I couldn't open EPC software in one of the customer machine after installation, message was same "Node UI Server is not running. Please try again"

I followed same steps as you mention before but I could not find those services in windows services. Any reason why I can't find those services or will it not work in customer machine?

I installed EPC -V2.21.0

Regards

Sathees Project Engineer

Tags (1)
EPC_Leader
Lieutenant Lieutenant
Lieutenant

Re: Ecostruxure Power Commission - Node UI Server is not running

Hello @Sathees 

 

You should have perhaps an issue with the EcoStruxure Power Commission installation in the computer. Please try to uninstall the soft and install it again

 

If you won't have success, I advice you to contact our local Schneider technical support or go through the technical support access link below :

https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp)

 

Best Regards

Sathees
Crewman Crewman
Crewman
0 Likes
0
3794

Re: Ecostruxure Power Commission - Node UI Server is not running

Hi,

Issue is due to compatible issue. Apparently EPC doesn't work in server.

 

Kind Regards

Sathees 

Tags (1)
Oscar_Arroyo
Cadet
Cadet
5
3295

Re: Ecostruxure Power Commission - Node UI Server is not running

Thank you very much for your support....

 

In my case it was just a wrong installation. I did it again with "repair" option and it works correctly.

 

Regards

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Erwin-vd-Zwart
Admiral Admiral
Admiral
0 Likes
4
3086

Re: Ecostruxure Power Commission - Node UI Server is not running

I have the same with a fresh install of EPC 2.22, but the strange thing is, i don't have the Ecoreach services as mentioned above to restart, I have re-installed, repaired, installed on VM, installed on fresh VM, installed on another laptop, all with the same result / Node UI error, so i guess the distribution 2.22 is causing this.. What can i do to solve this?

Tags (1)
EPC_Leader
Lieutenant Lieutenant
Lieutenant
0 Likes
3
3079

Re: Ecostruxure Power Commission - Node UI Server is not running

Hello @Erwin-vd-Zwart 

 

Which version of windows do you use in your computers ?

 

 

Tags (1)
AndreasMeier
Crewman Crewman
Crewman
0 Likes
2
2363

Re: Ecostruxure Power Commission - Node UI Server is not running

Hi @EPC_Leader,

 

I have a similar/same issue as the post before that seem unresolved.

I'm trying to install EcoStruxure Power Commission in Version 2.23.0 on Windows 10 Enterprise (64-bit, 20H2), a parallel installation on Windows 10 Enterprise (64-bit; 21H1) has the same issues.

 

The installation is run "As Administrator" in both cases and the installation runs smoothly in both machines and with no apparent error messages. Both in common is, when trying to start EPC, the same error message is shown "Node UI server...." Checking the services list on both none of the previously shown services is available in the list. Repairing, uninstalling and reinstalling does not make any difference on any of the two machines.

 

After a couple of trying reinstalling a got a glimpse fo a second view on the command line windows after a restart of the machines and one of these windows having something that might have been an error message say like "path invalid", it was too short to get a full view on the cmd-line output.

 

Both computers in common (one is physical the other of VMWare Workstation VM) is that they are default Schneider Electric Windows installation images with all the security stuff to it.

Any ideas how to resolve the issue?

Tags (1)
EPC_Leader
Lieutenant Lieutenant
Lieutenant
0
2345

Re: Ecostruxure Power Commission - Node UI Server is not running

Hi Andreas

 

You are facing an issue with the windows version or your computer settings ( firewall ,.... ). To solve the issue we need to have the log file recorded during the software starting. You could get the log file in the following path :

C:\Users\SESAXXXX\AppData\Roaming\Schneider-Electric\Ecoreach\Logs

 

To provide us the file, I advice you to contact your local Schneider technical support or go through the technical support access link below :

https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp)

 

Best Regards

Tags (1)
AndrewSymons
Cadet

Re: Ecostruxure Power Commission - Node UI Server is not running

I had the same issue - NodeUI Service error and the services missing from the services list - I tried uninstalling and reinstalling and on other machines.

Ultimately it turns out that the cause was due to not having Google Chrome installed. I found this in the log file at this location:

%USERPROFILE%\AppData\Roaming\Schneider-Electric\Ecoreach\Logs - within the EPCLaunchLog.txt.

 

It clearly states: EPC start failed ReasonWhyLanuchFailed = CHROME_NOTINSTALL

 

After installing Chrome everything worked as expected. (No idea why the app cannot just state the issue is a lack of Chrome, although I accept they recommend installing Chrome during installation)

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