Ecostruxure Power Commission Error 1309

[Arsyad_Azhari]

hello everyone,

i got this error when i install Ecostruxure Power Commission (EPC) update

is anyoine can help to troubleshoot this error ?

i have choose abort, bu then when i re-install EPC software it happens again.

now i cannot install this software on my laptop

please help

[HelvinHermanT]

Hi Arsyad,

Perhaps you can try to uninstall it. Shutdown and Restart the Laptop. Then install again. 

Check if you have enough disk space.

Or Perhaps Installed it in different Folder. Hope help.

Hi Hendy & Dwinanto, if you have other solution please feel free to add.

@HendySE @Dwinanto_Setyadi 

[J_Travostino]

@EPC_Leader ,

Any suggestion to help @Arsyad_Azhari solve his issue?

Thanks.

[EPC_Leader · Accepted solution]

Hello @Arsyad_Azhari 

The Windows Error 1309 could have several cause :

- user haven't the enough right to reach the installation folder

      Try to verify if you have rights to reach that folder ( see on your screen shot the path )

- The folder acces has more than 256 caracters (

      I supposed it is not your case if you use the recommended path for EPC

- An issue on the EPC installation module 

      uninstall EPC, download the last version of EPC V2.23 and install it again

Best reagards

[Brundha]

Dear Customer,

Please share me your mail ID to share the installer with fix.

Contact Email ID : Brundha.chikkegowda@se.com, phone number : 9900231488.

Thanks and Regards,

Brundha 

CC:   @EPC_Leader 

[Arsyad_Azhari]

dear @EPC_Leader 

i think it's error on my windows, because i succeed if install EPC version 2.19 with no problem, but when i upgrade to version 2.30 the error still persist

i'm arsyad and this is my email : engineering1@ptsempurna.com

[Mads_Balsgaard_DK]

I have the same problem. I can see in the installation guide that the operating system is windows 10, where I am trying to install on a windows server 2019, it may be the problem, and if so, what are my alternatives.