EcoStruxure Power Commission Software version (2.35.0) Error Microsoft Visual C++ 2013 Redistributable (x86)

[ingenidiaz]

I wanted to ask the community if someone have had this issues when installing the EcoStruxure Power Commission Software version (2.35.0). When trying to install this software, I get the following message: “The files required for the installation of Microsoft Visual C++ 2013 Redistributable (x86) have not been found. The installation will stop. This is probably due to a failed or cancelled download". I have tried separately and manually to install Microsoft Visual C++ 2013 Redistributable (x86), it installs it correctly but the error persists.

I have read in this forum that it could be a Schneider Modbus Driver problem, I have installed separately the Schneider Electric Modbus Driver Suite V14.13.0.0 version; and the problem remains. Has anyone had the same problem? Can someone please help me with a solution? Thanks.

@adityachangi  @randypanaligan 

[Manon_Chaboud]

Hello @ingenidiaz, thank you for your post!

@EPC_Leader can you please advise @ingenidiaz ? Thank you in advance!

[Jibin_SAM · Accepted solution]

Hi @ingenidiaz  ,

Try to get the full admin rights for the installation. This ensures it can access system folders and registry keys