EIFE Doesn’t appear, Can’t even reset it

[TwentyOne]

Hi, We have problem on EIFE, we can’t communicate on it.we can’t even reset it. Is there someone have a solution on this? We already turn off the firewall to discover it but it doesn’t appear on the network. ETH1 blinking, Module Status Blinking,

Network Status no light.

[Gregoire_Brun]

hello @TwentyOne 

Could you try to done a firmware update ?

[TwentyOne]

Actually that’s our task to update the EIFE but we can’t communicate it. No response also when doing the reset stated on manuals.

[NeiB · Accepted solution]

Hi @TwentyOne ,

Hope you are doing well.

I am facing the same problem as you, but with an IFE.

Right now I am updating it to see if it solves the problem.

I recommend that you connect with the front port of Micrologic X and open EcoStruxure Power Commision with the direct option to see if it accepts the update:

Then go to firmware option:

The other point is if you are in the same network with the correct IP addresses (your PC and EIFE), you should see it at the network option to at least open its web page by double clicking on the icon or opening properties and clic direct on the link as my example:

Best Regards,

Neide

[TwentyOne]

Hello, I also try that method. But the problem is that the EIFE doesn’t appear or showing even the firewall is turn off. I also noticed that the network status is not lit. Thanks