BIM Electrical Design (Autodesk Revit) login error

[daniyar.sotsialov]

Hi 

Customers are experiencing login to BIM problems. The login page does not load. There is only a blank page. Could you help to solve the problem?

BR

Daniyar

[Manon_Chaboud · Accepted solution]

Hello @daniyar.sotsialov 

The login page issue might be related to various factors such as browser compatibility, network issues, or system configurations. To address this, I recommend the following steps:

- Browser compatibility: Ensure that the browser being used is fully compatible with the BIM platform. It's advisable to try accessing the login page using different web browsers to see if the issue persists

- Clear browser cache and cookies: Sometimes, accumulated cache and cookies can cause loading issues. Clearing them and trying to access the page again might help

- Network connection: A stable internet connection is crucial for accessing web pages. Check the network connection to ensure it's stable and not blocking access to the BIM login page.

- Disable browser extensions: Some browser extensions or add-ons can interfere with the loading of certain web pages. Try accessing the page after disabling any extensions.

- Contact IT support: If the issue persists, it's best to reach out to your IT support team or the BIM platform's support for further assistance. They might be able to provide specific troubleshooting steps or identify any ongoing issues with the platform.