Machine Automation Forum
A forum addressing machine automation solutions for the complete machine lifecycle. Including offers like Machine Advisor, Modicon PLC/PacDrive, Lexium or Preventa. Discuss and share knowledge on offers relating to cloud-based service platforms, machine localization and monitoring, industrial operations control, motion products as well as safety function!
Link copied. Please paste this link to share this article on your social media post.
Posted: 2022-02-02 10:53 AM
We are running EcoStructure 3.2. We have email alerts setup. In the event logs we get errors that email failed to send. However they emails are actually sent. This then causes the system to generate another email. So we get lots of duplicate messages.
Any have any suggestions
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2022-02-02 11:36 AM
I figured out the issue. The SMTP profile had a timeout of 20 seconds. So the Eco system was marking the message as failed if the connection took over 20sec. Even though the system said failed it would still send the email even if it took 25secs. Since the system said failed in generated another alert.
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2022-02-02 11:36 AM
I figured out the issue. The SMTP profile had a timeout of 20 seconds. So the Eco system was marking the message as failed if the connection took over 20sec. Even though the system said failed it would still send the email even if it took 25secs. Since the system said failed in generated another alert.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.