Can not download to a xbtgt7340 HMI

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When downloading to this HMI (using Vijeo designer 6.2), the HMI exits the running application and goes into transfer mode, showing progress at 0% but then no further progress is shown. On the PC side, the download eventually fails but the HMI stays on the transfer screen (0%).

It used to be on an older service pack version, using an older PC (with the above-mentioned results) and I managed to download once from my Windows 11 PC which upgraded the runtime version to SP12 on the HMI but thereafter the same problem occurred.

Any ideas?

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Can not download to a xbtgt7340 HMI

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