Can not download to a xbtgt7340 HMI

[HannesB]

When downloading to this HMI (using Vijeo designer  6.2), the HMI exits the running application and goes into transfer mode, showing progress at 0% but then no further progress is shown. On the PC side, the download eventually fails but the HMI stays on the transfer screen (0%).

It used to be on an older service pack version, using an older PC (with the above-mentioned results) and I managed to download once from my Windows 11 PC which upgraded the runtime version to SP12 on the HMI but thereafter the same problem occurred.

Any ideas?

[JerryBartlemay]

Have you tried using a USB stick to transfer the program?  It works well, and is not dependent on comms integrity.

[ismailozinan]

if usb stick does not work, in this case there is recovery solution. It might be worked.But it is doing by after sales support of schneider with Runtime installer exe.

https://www.se.com/tr/tr/faqs/FA195930/  

[HannesB]

Thanks for the reply, Jerry. The HMI is on a remote site so it would be nice to find an Ethernet-based solution. Otherwise I'll look at the USB method.