Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
EcoStruxure IT Support
Submit a support request for additional assistance with EcoStruxure IT software.
Select your language from the translate dropdown in the upper right.
Last Updated:
JLehr
What you do
Log in to your EcoStruxure IT Partner account. On the Customers page, click Invite customer.
Enter the customer's organization name and address, and click Create Invitation.
Share the auto-generated link with your customer. This link is active for 30 days.
What your customer does
When the customer clicks the link you sent, they enter their information and click Sign up.
Note: The mobile phone number must include + and the country code before the phone number, for example, +12223456 for the United States. +1 is the US country code.
They then follow the on-screen instructions for 2 factor authentication (2FA), including saving the recovery code in a safe place.
The customer can see they were invited by their partner, with their organization name and address populated.
They click Create organization, and will then be logged into their EcoStruxure IT account.
On the EcoStruxure website, the customer then downloads the EcoStruxure IT Gateway from the Administration > Subscriptions > Download Gateway software page.
Once the Gateway download is complete, and they install and set up the Gateway software, they can activate a free trial of IT Expert either in the EcoStruxure IT web application or the mobile app.
Didn't find what you are looking for? Ask our Experts
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.