Australian/Pacific customers now have their own dedicated portal for license update requests, which are processed in Australia. Please click here to go there now.
This link is to be used by existing license owners who wish to request license updates. ClickTHIS LINKand complete the field data requested.
Please note there are separate licenses for each Server and stand-alone ViewX client. Your updated license will be emailed to you once the information is submitted and the data verified.
If you are not the actual license owner and are representing the end user, provide the owner details.
Crystal Reports Driver
SAP now require that each operational installation of the Crystal Reports runtime module used within a server application (including Geo SCADA Expert / ClearSCADA) requires a license. As a result, Schneider Electric is now required to purchase a Crystal Reports runtime license on behalf our customers for each server installation using Crystal Reports.
If you currently have the Crystal Reports Driver installed on your system and use this to generate and display reports, you are now required to purchase one additional Crystal Reports runtime license on each SCADA Server for this functionality to be provided in conjunction with this license update.
By advising that a Crystal Reports license is required, an update of your existing Geo SCADA Expert license will only be provided after payment is received for the Crystal Reports runtime license(s). For further information regarding pricing of the Crystal Reports runtime license, please contact your local Schneider Electric sales representative.
By advising that a Crystal Reports license is NOT required, you are confirming that Crystal Reports is not currently used on your system, and therefore this capability will be removed from your Geo SCADA Expert license(s) during the update.
Existing License Information
Use the USB Dongle fields for hardware keys and the Softkey fields for software
Frequently Asked Questions...
What is a Serial Number?
The serial number is an individual number that Schneider Electric has assigned to your Geo SCADA Expert license. The serial number is located on the back of the DVD case that contained your installation CD.
If your license is on a USB dongle, there will be an additional sticker on the dongle with the serial number.
If your license is a Softkey, the serial number can also be found in the license file in the License Details window which is displayed by right-clicking on the Server Icon in the Windows system tray. The license file will be at the end of the license field and will have a file extension of .lic.
A sample serial number is "D100999"
What is a Locking Code?
A locking code is a special number that encodes the details of the dongle. It is a string of 62 characters.
An sample locking code is "DLDFFMIUEEANGTJJCEBMDGBCAPDAHHCWGCDWCTBOEQJEERCXAXAADXDNAAEBDL"
How do I get a Locking Code?
The locking code can be extracted from a USB dongle using a utility that is installed with Geo SCADA Expert.
Follow these steps:
Insert the USB dongle into a computer that has Geo SCADA Expert / ClearSCADA installed.
From the Start Menu select 'Schneider Electric / ClearSCADA' or 'EcoStruxure Geo SCADA Expert' > Dongle Field Exchange Utility. Press the "Get Locking Code". This will read the locking code from the dongle. You can now choose to copy the locking code to clipboard (using the upper left button) or save the locking code to a file (using the upper right button). Paste the locking code into the field on this webpage using CTRL-V.
What is a Machine ID?
A machine ID is a special number that is generated by Geo SCADA Expert that is unique to each computer. The machine ID is used to ensure that a software license cannot be transferred from one computer to another. The machine ID is a string of 32 hexadecimal digits, separated into banks of 8 by a hyphen.
An sample machine ID is "99330439-EF0AC3E2-1B46A0D1-47E30E19".
How do I get a Machine ID?
The machine ID can be located from the Server license dialog (server) and the connections dialog (client).
Follow these steps to find the machine ID:
Ensure that you are using the computer that has Geo SCADA installed. From the Start Menu, select Configure Connections. Press the "license Button" on the right hand side. Locate the Machine ID field on this dialog and select ALL the numbers in the field. Copy the machine ID to the clipboard by pressing CTRL-C. Paste the machine ID into the email from this webpage using CTRL-V.