Un-Binding PowerTag

[Mark_Raftery]

Hi,

I have a system that had seven A9MEM1520 bound to an Acti 9 Smartlink SI D

Unfortunately the Smartlink has catastrophically failed and I would like to replace this unit with a PaS600.

I have removed one of the PowerTags' and tried in vain to connect to my PaS.

I have a new A9MEM1520, which the PaS will detect.

I belive that the PowerTag is bound to the old Smartlink and that is why the PaS cannot discover it.

Is there a way of resetting this old PowerTag so that it can be discovered?

A9MEM1520

3N-2017-W44-5

0051

V315

Kind regards from Mark

[Thierry_Baudard · Accepted solution]

Hi Mark,

After crash of the SID , the A9MEM15020 should fast blink red to indicate that there are in the communication loss.

At this step , a power cyle of the PowerTag offers a recovery mode to switch in discovery mode (for a limited time of X minutes). After the power cycle, the PowerTag should bling orange to indicate the discovery mode.

So can you confirm that the PowerTag blink orange when you launch the discovery mode on the PAS600 ?  

Then; as you mention, there is perhaps a problem of fw compatibility between the PAS600 and the powerTag.

I can ask information for the compatibility between the PAS and the PowerTag ) if you share  a photo of the  PowerTag sticker (fw version is printed on it => exemple hereunder)

Can you please send a photo ?

We keep in touch.

[Mark_Raftery]

Good morning Thierry

I have just got back from PTO.

Thank you for your reply, I will take photo and try what you have sugested and let you know the outcome in the coming days.

KRF Mark

[Thierry_Baudard]

Hello Mark,

I complete my previous answer:

if your refer to the last Panel Server release note (https://www.se.com/ww/en/download/document/DOCA0178EN/ )

Panel Server support PowerTag Energy Sensors 63 Amps with  firmware version 4.0.429 or higher

[Mark_Raftery]

Good morning @Thierry_Baudard ,

Sorry this has taken a long time to respond, I had some SE Priorities.

I am pleased to let you know that the instructions on the re binding to the new PaS600L worked and it is now bound to the PaS.

I have attached a photo of the unit, but details of unit. 3N-2017-W44-5  0051  V315

Thank you for your support

[Thierry_Baudard]

Hello Mark,

Thanks for your positive feedback and no problem for the delay (Customer First !)

If this post help you to solve the problem, you can tag it as a solution to help other community member to identify this post.

Best regards