Have you checked out the new Com'X 510 Quick Start Guide?

[JamesJeanette]

We have recently released a Com'X 510 Quick Start Guide.  This guide provides an overview of the commissioning process for a new Com'X 510.

Here's the link:

Com'X 510 3.0 Performance Enhancements, plus Commissioning Quick Start Guide

OR

http://www.schneider-electric.com/ww/en/download/document/7EN02-0389

James

Katie Cullen

[Anonymous user]

Hi James,

I have just come across this guide after having ongoing frustrations with the amount of time it takes for basic configuration tasks for the Com'X 510.  I feel that the time estimates in the referenced documentation are way off.  I don't know if this is the best place for me to raise these sorts of issues but we have been burning a lot of time commissioning these devices.

1. With a Com'X 510 running V3.0+ firmware, I have never witnessed a boot time of less than 10 minutes.  Why does it take this long to boot?
2. The web interface responsiveness is really poor.  Even just loading the home page after login takes a long time and seeing as all configuration performed via the web interface, this can get very frustrating.
3. When setting up devices on the Com'X 510, if you need to setup any logging that is different from the default topics, each and every device needs to have every topic required separately checked for logging and publishing.  Is there a way to set the default logging and publishing topics for a device type?  It is really an arduous task even with a small network of meters especially given the lack of responsiveness of the web interface and the fact that it takes around 30 seconds to save the changes for each device when you update the log topics.  The EGX300 which is much older technology was much faster and less painful.

Sorry for the rant but these devices are causing us delays in what should be a straight forward process.

Best Regards,

Todd

[JamesJeanette]

Hi Todd,

I'm sorry that you are having issues with the Com'X.  Let me connect the current Offer team to you, so that they can give you the very latest to help expedite your concerns.

Hi all - Please see Todd's concerns above.

Colton Peltier​

SANDRA PEDRO​

Bobbie Meredith​

James

[Anonymous user]

Hi Todd,

Sorry to hear that the commissioning process is causing you delays. The Com'X510 does currently have a long boot time, so hopefully we can help you find a commissioning process that involves the fewest possible reboots. There is not currently a default way to set what topics you want logged per device type. Are you commissioning many Com'X510's in similar setups? If so, it may speed things up to use the "Backup for Duplication" feature, which you could then drop onto the other ComX510's to duplicate the configuration you've created. This would preserve all of your selected logging topics.

We've identified several pain points in our boot process and web performance, and we're actively working to improve these to speed up the ComX.

Best Regards,

Colton Peltier

[Anonymous user]

Thank you for your response Colton.  We have lately been trying to use the "Backup for Duplication" feature where we can to help speed up commissioning where we have had a similar setup previously.  We have also learnt to avoid where possible tasks that require a reboot.  If there was some way of editing the default logging topics for a device type by editing a config file or something on the Com'X 510 file system, this would go a long way to reducing time spent.

Best Regards,

Todd

[Anonymous user]

Is my unit broken or an i missing something ? Is it because i have configured meters/gateways on it that it can't see, have i missed a setting ?

If the boot time truly is >10 mins then that is quite frankly totally unacceptable, almost laughable.

Out of the box boot time seems to be around 5 mins, configure the unit with devices, change the IP and the reboot is taking an eternity, its just sits at the browser stating "Welcome to Com'X 510 The box is starting, please wait" refreshing every now and again, i have been sitting in front of it for around 12 minutes now........