ComX 200 shifted data transfer

[Pavel_Melnik]

Hello,

We have a bunch of ComX 200 which are transfering CSVs every one hour with information of demand for an hour. The data comes through GPRS and once we lost connection cause of Internet provider issue. Since that time data comes with a shift.

All the same we got demand information for an hour every hour but a week or two ago. So that way we would never have actual data.

Is there a way to overcome it? How can we push all the data at once? How to avoid it in the future?

Any suggestions would be highly appreciated!

[Anonymous user]

Hi, Pavel

What is the Com'X200 firmware version ?, how long the device was in communication issue?

Best Regards

Lazaro 

[Pavel_Melnik]

Hi Lazaro,

The firmware version is 1.4.6 and there was communication issue for about 2 weeks.

[Anonymous user]

Hi, Pavel

The Com"X 200 behaviour must be manager by tech support team please send your email to global-ems-solutions-support@schneider-electric.com

with device diagnostic file, published CVS file after and before the communication issue.

Thanks

Best Regards

Lazaro 

[Pavel_Melnik]

Hello Lazaro.

Thank you. I'll gather all the information and send it to tech support team.

[Pavel_Melnik · Accepted solution]

The solution was pretty obvious. It was the wrong date in COM'X so I've just turned SNTP option on to assure correct date all the time.