Com'X210 3.6.3 DG issue

[Philippe_Morel]

Hi,

If a Com'X210 is upgraded to 3.6.3. you can't specify the Default Gateway when you configure both ports as a switch (so with one fixed IP adress). I tested this with three different Com'X210 devices!

It looks like you can when you hit the apply button, but when you switch pages the default gateway (and DNS) are gone.

Somehow it keeps the DNS (but does not show) if you use the test button on the same page. But it does not keep the Default Gateway.

I had to downgrade to 2.2.1. for my project so I could configure the Default Gateway.

BR,

Philippe

[jeffrey_givens]

I experienced this same issue at a job site last Thursday. It has halted progress for commissioning on that site. I saw the same behavior with the disappearing Gateway/DNS settings, in addition to only have 1 field to configure them for both Ethernet Ports.

Unfortunately, I need the higher level firmware versions for my project because they use DSP, which is unavailable in the older firmware; thus, a downgrade is not possible. I will be putting in a technical support ticket for this today.

[Anonymous user]

Hi,

Thank you for reporting this issue. I'll look into whether this has been resolved with our upcoming release.

Best Regards,

Colton

[Anonymous user]

Hi all,

This issue has been resolved on our upcoming 4.0 release.

Best,

Colton

[Philippe_Morel]

Hi Colton,

Thank you for taking care of this issue and for the feedback.

Best Regards,

Philippe