Gateways and Energy Servers
Schneider Electric support forum to share knowledge about product selection, installation and troubleshooting for EcoStruxure Panel Server, PowerTag, Com'X, Link150…
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Posted: 2015-09-04 08:30 AM
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I am trying to update the firmware from 1.4.6 to 2.0.5 but after the reboot is done i still get 1.4.6
i have the correct date and time, i cleared the cache of my browser and still have the same problem
i got the firmware from Search - Schneider Electric
Any ideas ?
Amin
Posted: 2015-09-07 12:42 AM
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Hi, Amine Amine Adra
Could you show the Com'X210 " About" tab .
Your device is M2M Environment PREPROD , QA2 (demo firmware usually they are used in sample devices SE internal use only)? or PROD environment?
What is the file name(firmware) that you are tried to install?
note that: PREPROD or, QA2 ..you can update only with. PREPROD or QA2 firmware version, and PROD... with prod firmware version.
.Best Regards
Lazaro
...
Posted: 2015-09-07 12:42 AM
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Hi, Amine Amine Adra
Could you show the Com'X210 " About" tab .
Your device is M2M Environment PREPROD , QA2 (demo firmware usually they are used in sample devices SE internal use only)? or PROD environment?
What is the file name(firmware) that you are tried to install?
note that: PREPROD or, QA2 ..you can update only with. PREPROD or QA2 firmware version, and PROD... with prod firmware version.
.Best Regards
Lazaro
...
Posted: 2015-09-07 12:51 AM
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Hello Lazaro
It is QA2. where can i get the latest firmware for that?
Product Versions
Application version | 1.4.6 |
MCU board FW version | 2.2.6 |
Root Partition version | 4.1.6 |
Soft Partition Version | 1.4.6 |
Hardware version | 5 |
GPRS modem version | SAGEMCOM Hi2C,A.005.03 |
GPRS modem IMEI | 355839045017805 |
Zigbee dongle version | 1.0.0.0 |
M2M Environment | QA2 |
Regards
Amin
Posted: 2015-09-07 01:25 AM
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I'll send you an email,
Best Regards
Lazaro
Posted: 2015-09-08 09:36 AM
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Hi Lazaro LAZARO CESPEDES MIRANDA,
My Com'X MPM environment is also QA2. Could you please forward me the email you sent Amine so I can upgrade my Com'X 210? Here's the information in the About box:
Product Versions
Application version 1.4.4
MCU board FW version 2.2.6
Root Partition version 4.1.4
Soft Partition Version 1.4.4
Hardware version 4
Zigbee dongle version 1.0.0.0
M2M Environment QA2
Thank you in advance!
Cesar Torralba
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