Cannot view my site data

[Mathis_El]

Despite having a subscription to the API and utilizing Schneider Electric solutions to manage many sites, I am unable to view my site data via the /sites endpoint. What might be the problem?

Thanks.

[kiran_ayodhya · Accepted solution]

If you are unable to view your site data via the /sites endpoint despite having a subscription to the API and using Schneider Electric solutions, consider the following potential issues and solutions:

1. Site Solution Connection: Ensure that your site solution is connected to the Schneider Electric cloud. Site data needs to be uploaded and synced with the cloud before it can be accessed via the API. Consult with your customer relationship manager to verify and establish this connection.
2. Customer Login Access: Verify that the login credentials you are using have the necessary permissions to access site data on the Schneider Electric cloud. Your account should be authorized and have the correct roles assigned to access the data.
3. Personal Access Token (PAT): Check that your Personal Access Token (PAT) is correctly generated and included in the API request header. The PAT must have the necessary scopes and permissions to retrieve site data.
4. API Limits and Quotas: Ensure that you have not exceeded any API usage limits or quotas, which might restrict data retrieval.
5. Data Sync Issues: There might be a delay in data synchronization between your site solution and the Schneider Electric cloud. Allow some time for the data to be processed and become available.

If you have verified all the above and still cannot view your site data, please contact the Exchange support team at exchange.support@se.com. Include the following details in your request:

• Endpoint URL used
• Request/Response details
• Screenshots or Postman collections, if available
• Any error messages received

Additionally, you can seek help from the community here.

By ensuring your site solution is connected to the Schneider Electric cloud and verifying your login access permissions, you can successfully retrieve your site data via the API.