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Performing all of the actions above should result in a removal of the software and allow you to attempt to reinstall. You may have missed 'sudo userdel -r gateway' but as a precaution, I have outlined some tests below to see if a command didn't successfully run.
If any of the steps below fail, please provide additional details. Beyond these steps, you may need to either reinstall the OS (may be quicker) or work through technical support, unless others in the community can be of further assistance.
Run the following commands:
1. sudo systemctl status EcoStruxureITGateway-1.22.1.5.service
Expected result:
Other result, Perform the following commands:
sudo systemctl stop EcoStruxureITGateway-1.22.1.5.service
sudo systemctl disable EcoStruxureITGateway-1.22.1.5.service
sudo rm /lib/systemd/system/EcoStruxureITGateway-1.22.1.5.service
Run the command in step 1 again to ensure that the expected results are achieved.
2. sudo systemctl status EcoStruxureITGateway-db-1.22.1.5.service
Expected result:
Other result, Perform the following commands:
sudo systemctl stop EcoStruxureITGateway-db-1.22.1.5.service
sudo systemctl disable EcoStruxureITGateway-db-1.22.1.5.service
sudo rm /lib/systemd/system/EcoStruxureITGateway-db-1.22.1.5.service
Run the command in step 2 again to ensure that the expected results are achieved.
3. sudo crontab -l
Expected result: As you mentioned this was a fresh install, you shouldn't have any (or very few) crontabs created. Ensure that are none for EcoStruxure in the list.
Other result, perform the following command:
sudo crontab -l | grep -v EcoStruxure | crontab -
Run the command in step 3 again to ensure that the expected results are achieved.
4. ls /opt/EcoStruxureITGateway/
Expected result:
Other result, perform the following command:
sudo rm -r /opt/EcoStruxureITGateway/1.22.1.5
Run the command in step 4 again to ensure that the expected results are achieved.
5. sudo userdel -r gateway
Expected result:
Other result, perform the following commands:
sudo userdel -r gateway
Run the command in step 5 again to ensure that the expected results are achieved.
6. ls /home/gateway
Expected result:
Other result, perform the following command:
sudo rm -r /home/gateway
Run the command in step 6 again to ensure that the expected results are achieved.
7. ls /etc/logrotate.d/
Expected Result: There should NOT be a EcoStruxureITGateway folder.
If the folder is present, perform the following command:
sudo rm /etc/logrotate.d/EcoStruxureITGateway
Run the command in step 7 again to ensure that the expected results are achieved.
8. Run the installer again. If it fails, you can try providing additional details, but I would also suggest reaching out to technical support to see if someone can assist you beyond these steps.
Regards,
Cory
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Hello @AubreyT,
I downloaded the Rocky Linux 9.4 Minimal ISO and deployed it in ESXi. The minimal ISO is quickest to deploy for testing due to size. Results may vary if using other ISO images, but I would imagine that the same steps could be taken on non-minimal ISO installs.
Instructions for deploying the Gateway on the minimal installation: https://community.se.com/t5/Gateway-software-installation-and/Installing-EcoStruxure-IT-Gateway-on-C...
I did not have to deviate from the instructions at all.
To verify if the services are running you can run the following command:
systemctl | grep EcoStruxureIf all is well, you should see 2 different lines, one for the IT Gateway Application and one for the IT Gateway Database:
If the 2 services have "loaded active running" listed, then they should be running successfully. I would recommend looking into the firewall steps to ensure that HTTPS is accessible through the firewall:
Kind Regards,
Cory
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Performing all of the actions above should result in a removal of the software and allow you to attempt to reinstall. You may have missed 'sudo userdel -r gateway' but as a precaution, I have outlined some tests below to see if a command didn't successfully run.
If any of the steps below fail, please provide additional details. Beyond these steps, you may need to either reinstall the OS (may be quicker) or work through technical support, unless others in the community can be of further assistance.
Run the following commands:
1. sudo systemctl status EcoStruxureITGateway-1.22.1.5.service
Expected result:
Other result, Perform the following commands:
sudo systemctl stop EcoStruxureITGateway-1.22.1.5.service
sudo systemctl disable EcoStruxureITGateway-1.22.1.5.service
sudo rm /lib/systemd/system/EcoStruxureITGateway-1.22.1.5.service
Run the command in step 1 again to ensure that the expected results are achieved.
2. sudo systemctl status EcoStruxureITGateway-db-1.22.1.5.service
Expected result:
Other result, Perform the following commands:
sudo systemctl stop EcoStruxureITGateway-db-1.22.1.5.service
sudo systemctl disable EcoStruxureITGateway-db-1.22.1.5.service
sudo rm /lib/systemd/system/EcoStruxureITGateway-db-1.22.1.5.service
Run the command in step 2 again to ensure that the expected results are achieved.
3. sudo crontab -l
Expected result: As you mentioned this was a fresh install, you shouldn't have any (or very few) crontabs created. Ensure that are none for EcoStruxure in the list.
Other result, perform the following command:
sudo crontab -l | grep -v EcoStruxure | crontab -
Run the command in step 3 again to ensure that the expected results are achieved.
4. ls /opt/EcoStruxureITGateway/
Expected result:
Other result, perform the following command:
sudo rm -r /opt/EcoStruxureITGateway/1.22.1.5
Run the command in step 4 again to ensure that the expected results are achieved.
5. sudo userdel -r gateway
Expected result:
Other result, perform the following commands:
sudo userdel -r gateway
Run the command in step 5 again to ensure that the expected results are achieved.
6. ls /home/gateway
Expected result:
Other result, perform the following command:
sudo rm -r /home/gateway
Run the command in step 6 again to ensure that the expected results are achieved.
7. ls /etc/logrotate.d/
Expected Result: There should NOT be a EcoStruxureITGateway folder.
If the folder is present, perform the following command:
sudo rm /etc/logrotate.d/EcoStruxureITGateway
Run the command in step 7 again to ensure that the expected results are achieved.
8. Run the installer again. If it fails, you can try providing additional details, but I would also suggest reaching out to technical support to see if someone can assist you beyond these steps.
Regards,
Cory
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Cory,
I ran the commands as you suggested and was able to run the install again. Since you said you were logged in as root, I used that account to uninstall and re-install the application. I do not think I ever ran sudo userdel -r gateway, so that might have been the missing link. When I ran the install from the console of my VM, for some reason, it did not return to the console when finished. I didn't know if it had installed correctly, so I logged out, and logged in again, and it appears that the services are running.
The webpage on the appliance comes up normally, so I think I am ready to more forward on the installation.
Thanks again !!
AubreyT
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