Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
Link copied. Please paste this link to share this article on your social media post.
I think this might be related to this post which never seemed to be fully resolved.
We have a site that has an MDF that has UPS and is generator-backed and many "outbuildings" that have IDFs on local UPSes that will power the loads for some time during an extended outage.
What we are seeing during an extended outage:
- DCE will send various alerts about the IDF UPSes at the start of a power outage (including Power Failure): great!
- When the IDF UPSes run out of juice, we see a "return to normal" message on the Power Failure alert that states "No longer on battery power" when - in reality - the UPS is dead: not great...
Example from a recent outage. This shows the last input voltage status from an IDF UPS before it died. And at 10:05AM, we got a "return to normal" email on the Power Failure alert... Any way to fix this? I would expect for that alert to not clear until the UPS is back online.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.