Notification that alert has rectified/reverted

[Protocoldave]

HI there,

In my previous job I used Sysaid to monitor the estate PC's.  I had hundreds of traps setup to notify me on a variety of different warnings, issues and failures.  I also had a notification to let me know that whatever the notification was (warning, error, failure) I would receive a second notification to let me know that the device had recovered from what ever the issue was.  That way I would know to ignore certain notifications as they are now resolved.  

I'm trying to find in DCE a similar notification setting.    When in Alarm Configuration Tab, right click all devices, Edit communication status thresholds - There's a Return to Normal Requires User Input.  Would this enable a notification or have I got that muddled with another task?

Many thanks in advance, I'm sure there's a simple answer for this, just can't for the life of me find it.

Kind regards,

David.

[Shaun]

Hi David,

The setting "return to normal requires user input" is the opposite of what you're looking for - it prevents alarms clearing until a user acknowledges them - it intentionally stops alarms from going away on their own.  This is useful for .. for example, if I have a Smoke Detection alarm - even if it clears, I should probably check it out.

The setting I believe you're looking for is actually in the email settings.  So within a Notification Policy, when you add Send E-mail as an alarm action, the "Advanced Options" tab has a checkbox "Do not send Return to Normal messages".

The good news is the behaviour you're looking for is the default - but that's where the option lives so you can double-check it.

Thanks,

  Shaun