Netbotz 250A door lock alarm

[jrlvngs]

Since upgrading my Netbotz 250A to firmware version 3.2.0.7 I am receiving email alerts that doors are being unlocked by unknown.  We do not have any door locks or sensors installed.  This is the alert.

Serial Number : QA##########

Date : 02/05/2025

Time : 09:05:02

Code : 0x1C04

Informational - RA: Door 2 unlocked by Unknown  access.

Has anyone else experienced this?

[Cory_McDonald]

Hello @jrlvngs,

I would recommend reaching out to technical support to troubleshoot this specific issue.

Kind Regards,

Cory

[GuyCEW]

We have the same issue also. Did you find a fix? 

[Cory_McDonald]

@GuyCEW,

I recommend that you reach out to technical support to troubleshoot this issue.

Regards,

Cory

[jrlvngs]

I have not found a solution and the link provided does not appear to have a place where I can submit a ticket.  Unless I missed it.

[Gianluca]

Hi

having the same issue on 5 or 6 Netbotz 250A

i have shipped one of them to our support

[Cory_McDonald]

You may need to call/chat with support during business hours if the contact page for your country does not have a ticket submission option.  Regards, Cory