Gateway not connecting to Cloud

[HowardNowell115]

What do I need to check?  I have been using Gateway connected to cloud for some time.  my batteries failed and system stopped.  Batteries are now replaced and the gateway will not connect to the cloud.  I have connected the gateway to my Starlink and have green ckecks on everything but the cloud

[Cory_McDonald]

Hello @HowardNowell115,

Can you please confirm what software you are using or if the gateway you are referring to is something directly on a device?

Kind Regards,

Cory

[HowardNowell115]

I am using my ipad with the latest update, 18 I think. and connecting to the schnider gateway wifi and going in that way.  i got the gateway to connect to my starlink router but that is where it stops. 

[Shalonne]

Hi Howard,

Hi @HowardNowell115 

Thank you for your reply. The EcoStruxure IT Gateway is not a product that can be installed on an iPad, so it sounds like the product you are using is different than the one supported by this forum. Can you please provide the complete product name of the Gateway you are using so we can get you to the correct support team?

Regards,

Shalonne