Galaxy VM UPS Load percentage is reporting the wrong percentage in Data Center Expert

[John_W]

Our 2 Galaxy VM UPS Load percentage is reporting the wrong percentage in Data Center Expert.  The load percentage was reporting the correct percentage like 36% and 44% when we were on Data Center Expert v7.9.1 after we upgraded to v8.0.0 the load percentage is now reporting 4% and 4%.  It looks like it is rounding the Load percentage to a tenth position instead of the hundredths position. 

I have upgraded Data Center Expert to v8.1.0 and that did not fix our issue.

We collect this information for capacity reporting and forecasting.  We have 3 other UPS models and those are reporting the Load percentage correctly.    

Attached screenshot includes the 2 UPS's reporting incorrect load percentages (i.e. UPS-1 & UPS-2) the other 2 UPS's are reporting correct load percentages.

We need to get this fixed.

[APC_Steve]

Hi @John_W ,

This is the first I've seen this issue mentioned so it seems odd if there was a bug or DDF issue but I would have to lean towards DDF and maybe nobody has caught it? Anyway, I don't have a VM to test so I' need to ask a few things. I'm assuming you're using SNMP to monitor this unit, correct? If so, I would ask that you get a copy of the DDFs and versions in use on the system...maybe there's a conflict. 

I would also suggest that you get an SNMPwalk of the device. That can be done from the DCE web page under the link on the top of the page for "Status", hit the dropdown for "Additional Information", and choose "SNMP Device Walk". 

You may also want to get the firmware revision on the web card of the device.

After getting this info, I would strongly recommend contacting tech support directly as that's faster than going through the open forum. 

Thanks,

Steve

[Cory_McDonald]

Hello @John_W,

I just wanted to follow-up on this issue and see if you were able to resolve it as I am not seeing that you contacted technical support for assistance.  I am hoping that you were able to resolve it on your own and if so, any details to a solution that you are willing to provide would complete out this post.

Kind Regards,

Cory