E3SOPT001 Easy UPS SNMP Card Password Reset

mianaqeel · ‎2021-01-05

How can we do a password reset for SNMP Card DA807 ( E3SOPT001) installed in Easy UPS 20KVA .

MianAqeel

Shaun · ‎2021-07-30

Hi,

I haven't tried this yet as I won't have physical access to an E3S for a week or two - if you'd rather wait and let me try first, let me know.

You'll need the master password for the card. This is on a sticker on the underside of the card (not the label on the faceplate, the card will need to be removed from the UPS to reach it).

If you then login to https://yourups/password.cgi with the username admin and the master password, you should be able to reset the user accounts from there.

See Answer In Context

JLehr · ‎2021-01-14

Hi @mianaqeel,

I'm trying to get some eyes on this for you. Do you need help with the login password or one of the others you can configure?

Mr_T · ‎2021-06-25

Hi Mianaqeel

I do not have a solution for you however I just wish to find out how you managed to configure the Card in the first place?

Please see below my post requesting assistance with this.

delorre · ‎2021-07-30

any solution on this question?

I have the same problem - I want to set the card to take a DHCP address, and after fiddling with the network I connected it to I am getting the logon screen. However, the userID/password I have don't work.

As it's summer period my installer and other parties are hard to reach...

Shaun · ‎2021-07-30

Hi,

I haven't tried this yet as I won't have physical access to an E3S for a week or two - if you'd rather wait and let me try first, let me know.

You'll need the master password for the card. This is on a sticker on the underside of the card (not the label on the faceplate, the card will need to be removed from the UPS to reach it).

If you then login to https://yourups/password.cgi with the username admin and the master password, you should be able to reset the user accounts from there.

delorre · ‎2021-08-04

Hi Shaun,

thanks for the solution.

I was able to proceed as you described and see the username/password that was set.

Using it to log in didn't work though so in the end I cleared all passwords, again using the admin password from the sticker.

After this I could log into the web interface with the sticker-password.

Thanks!

However, for anyone else reading this post: as I experienced it, this is a full reset of the card, so all historical data, logs, ... is gone as well. Strangely the network settings were not touched...

I thought there was an illegal character in the password that was set, but after setting a new user/password I was again not able to log in. Looks like a firmware bug to me, so I'll be looking to upgrade that...