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Dce 7.8.0 Backup windows share

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

Gianluca
Lieutenant Lieutenant
Lieutenant
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16
2144

Dce 7.8.0 Backup windows share

Hi All

 

im not able to mount a windows share on customer server

 

7/14/20 11:37:56.316 ERRR - Failed to mount remote share: apc from host itflosql0013 Error: mount error(13): Permission denied Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) mount error(13): Permission denied Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)

(com.netbotz.server.services.backup.impl.BackupJob)
 
on my laptop no issue.
 
customer cannot enable smb v1 due security policy
 
how can we solve it?
 
thanks
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16 Replies 16
APC_Steve
Commander Commander
Commander
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15
2136

Re: Dce 7.8.0 Backup windows share

Hi @Gianluca ,

 

Currently SMB1 is the protocol that must be used. For the time being, I suggest he keep using his laptop.

I am told that the base OS is getting an update later this year. This is what is needed to include SMB2 into DCE so my understanding is that SMB2 should be available after that update.

 

The only other option is for the customer to use NFS.

 

I'm adding this post to the list of customers requesting this feature.

 

Thanks,

Steve

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Gianluca
Lieutenant Lieutenant
Lieutenant
0
2133

Re: Dce 7.8.0 Backup windows share

Hi Steve

 

customer cannot use a laptop because also there all is blocked, also by mcafee firewall.


i'm creating a linux machine that is under private lan of dce

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hranto
Cadet
Cadet
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13
1783

Re: Dce 7.8.0 Backup windows share

Hello Dear Steve,

 

Hope you are doing great!

 

Is there any update on this subject? Is the SMB2 included into DCE? Can our customers perform backup using windows 10?

 

Thank you to give us an update on this issue,

 

Take care,

 

Best Regards,

GavanOB
Schneider Alumni (Retired)
Schneider Alumni (Retired)
0 Likes
12
1777

Re: Dce 7.8.0 Backup windows share

Hi Hranto,

 

No at present DCE supports SMBv1 and NFS for it's backup destinations.

 

-Gavan

APC by Schneider Electric
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shoaibmaqsood51
Ensign
Ensign
0 Likes
11
851

Re: Dce 7.8.0 Backup windows share

Hello Gavan, 

 

I have tried to take the DCE backup on Window 10 at different sites. But it gives the  unmount error every time. Is it some special setting of window 10 to take the  DCE backup. I am trying it on laptops/workstations which are not domain. 

 

I have taken the DCE backup many time on window 7  every time successful.

 

your quick guidance is required. 

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Gianluca
Lieutenant Lieutenant
Lieutenant
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10
848

Re: Dce 7.8.0 Backup windows share

Hi

 

you have to enable SMB/CIFS

 

https://www.tachytelic.net/2019/09/windows-10-enable-smb1/

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shoaibmaqsood51
Ensign
Ensign
0 Likes
9
836

Re: Dce 7.8.0 Backup windows share

Dear,

 

 Currently I am using DCE 7.4.1. And I have tried it  after your replay but it is giving the same unmount error. I have enable the SMB1 client in windows feature.

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Gianluca
Lieutenant Lieutenant
Lieutenant
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8
827

Re: Dce 7.8.0 Backup windows share

Hi

 

Could you open your shared folder by another pc?

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shoaibmaqsood51
Ensign
Ensign
0 Likes
7
822

Re: Dce 7.8.0 Backup windows share

Dear,

 

 

Yes I can access the (shared) folder  on other PC.

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Gianluca
Lieutenant Lieutenant
Lieutenant
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6
818

Re: Dce 7.8.0 Backup windows share

Hi

 

can we see Dce Log?

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shoaibmaqsood51
Ensign
Ensign
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5
816

Re: Dce 7.8.0 Backup windows share

Dear ,

 

capture logs or other logs

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Gianluca
Lieutenant Lieutenant
Lieutenant
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4
811

Re: Dce 7.8.0 Backup windows share

Hi

 

i can see this

 

Failed to mount remote share: bk from host 192.168.1.25
Error: Unable to find suitable address. Unable to find suitable address

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shoaibmaqsood51
Ensign
Ensign
0 Likes
3
806

Re: Dce 7.8.0 Backup windows share

Dear , 

 

Three weeks ago my server had crashed. I had restored the server and took the backup on window 7 successfully. After take the backup i have remove my laptop from DCE server.  That why it is give this error because laptop is not available for this path. But right now i have tried to take the backup on window 10 workstation. But it is giving the same error on window 10 every time unmount.   

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Gianluca
Lieutenant Lieutenant
Lieutenant
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2
804

Re: Dce 7.8.0 Backup windows share

hi

 

can we do a remote connection by teams or teamviewer?

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shoaibmaqsood51
Ensign
Ensign
0 Likes
1
761

Re: Dce 7.8.0 Backup windows share

Dear,

 

Backup has been mounted successfully.

Thanks for your support.

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Gianluca
Lieutenant Lieutenant
Lieutenant
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0
759

Re: Dce 7.8.0 Backup windows share

Hi

 

you are welcome.

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