DCE Backups Failing Mount Failure

[nicholas.r]

DCE Backups failing with below backups had been working ok now keep failing (DCE Version is 7.4.3) We have another version which is setup same way (on DCE Version 7.8.0) and is fine - Test Mount works fine on DCE app.

1/21/24 04:00:00.132 ERRR - Mount Failure: Unable to write to the remote mount point Error: touch: cannot touch `/data/mount/backup/DCE/nbctestflag': No such device

(com.netbotz.server.services.backup.impl.BackupJob)

1/21/24 04:00:00.132 ERRR - backup failed

(com.netbotz.server.services.backup.impl.BackupJob)

 

[Cory_McDonald · Accepted solution]

Hi @nicholas.r,

As you have stated, the backup parameters are the same on your two systems and one is working fine, so likely they are not an issue.  From the error it appears that it may be failing to create mount and therefore not be able to write to it.  I would recommend editing the mount and trying a test mount.  If the test mount is unsuccessful, I would recommend a reboot to the DCE server and trying to test mount again.  If the test mount is successful, attempt running the backup again.

If that is still unsuccessful I would recommend reaching out to technical support and providing detailed information as to what the settings are between the working and non-working system as well as providing the capturelogs of your server.

Regards,

Cory