DCE 7.4.3 not launching device HTTP/web interface after upgrading Devices to 7.0.4

[pgorman]

I was tasked to update our network cards on our UPS 3000's we just started using DCE v 7.4.3. the UPS's were all original at ver 6.1.0 I have used DCE to update all the cards to 7.0.4 I had very few issues and 99% updated with not interactions by me. My issue is now I cannot double click on the device (UPS) and open a WEB page to the device. I can take the IP put it into a web browser (chrome) and it opens and works fine. Settings on DCE has not changed. I can still connect to some older devices APC power strips with not issues. DCE does not comeback with any errors, Double clicking spins the hour glass and Nothing. Thank you any help. 

[Pedroreed]

---

@pgorman wrote:

I was tasked to update our network cards on our UPS 3000's we just started using DCE v 7.4.3. the UPS's were all original at ver 6.1.0 I have used DCE to update all the cards to 7.0.4 I had very few issues and 99% updated with not interactions by me. My issue is now I cannot double click on the device (UPS) and open a WEB page to the device. I can take the IP put it into a web browser (chrome) and it opens and works fine. Settings on DCE has not changed. I can still connect to some older devices APC power strips with not issues. DCE does not comeback with any errors, Double clicking spins the hour glass and Nothing. Thank you any help. 

---

Facing same problem. You get any information?

[pgorman · Accepted solution]

Yes I a able to resolve here is what I had to do, see instructions below. but what happened was I used the wrong code to update my ups. I need SUMX not SY I had to re-flash many manually. BTW when is says reset the card. much easier to pull the card and then hit enter. comes right up. 

. 7/13/22, 4:04 PM Video: Using Network Management Card 2 (NMC2) bootmonitor to recover/upgrade firmware - APC USA
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FA293874
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Video: Using Network Management Card 2 (NMC2)bootmonitor to recover/upgrade fi rmware
Issue
Unable to perform or complete a fi rmware upgrade on the Network Management Card (NMC) via the FirmwareUpgrade Wizard and/or FTP.
Product Line
Network Management Card 2 - AP9630/30CH, AP9631/31CH, AP9635/35CH.
Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/SwitchedRack PDUs (AP84XX, AP86XX, AP88XX, AP89XX), Rack Automatic Transfer Switches (AP44XX), CertainAudio/Video Network Management Enabled products, Smart-UPS Online (SRT).
Environment
All Serial numbers.
Firmware revisions 5.X.X, 6.X.X.
Cause
Users are unable to upgrade the fi rmware of the Network Management Card 2 (NMC) due to an interrupted orfailed fi rmware upgrade attempt or because they are not able to communicate with the NMC over the network.
Note:
Downgrades
are not typically recommended but this method can also be used in certaincircumstances.
Note:
For users upgrading (or downgrading) their Network Management Card 2 device from v5.X.Xto v6.X.X, please review
knowledge base FA167693
to understand several important considerations.
Resolution
The BootMonitor is roughly equivalent to the BIOS in a computer system. It off ers users the ability to connect toit by using a serial communications cable. Once connected the user can query the BootMonitor for NMC relatedinformation, upload fi rmware fi les and reset/format the NMC by issuing relevant commands (a full list of
Search by keyword or ask a question
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commands is available in Appendix A at the end of this guide).
The following steps highlight how to connect to the NMC BootMonitor (Steps 1 - 3), how to reset the card to thedefault factory settings (Steps 4 - 5) and how to upload fi rmware fi les by using XMODEM (Steps 6 - 10).
1.
Connect to the NMC by using the supplied communication cable (
940-0299
for AP9630, AP9631,AP9635, SRT UPS embedded NMC or
940-0144
for AP84XX, AP86XX, AP88XX, AP89XX and AP44XX).Connect the RS232 connector to the serial port of the computer and connect the other end of the cableto the NMC Console port.
Note:
An USB to serial adapter can also be used if a serial port is not available on the computer.
2.
In a terminal emulator application (for example Tera Term or Hyperterminal) confi gure the following portsettings:
Bits per second/ Baud rate
57600
Data bits
8
Parity
None
Stop bits
1
Flow control
None
3.
Press the
Reset
button on the NMC (or reseat - unplug/replug the NMC back into the card slot) thenimmediately and consistently press the
Enter
key on the keyboard.
7/13/22, 4:04 PM Video: Using Network Management Card 2 (NMC2) bootmonitor to recover/upgrade firmware - APC USA
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Note:
Getting access to the BootMonitor is very time sensitive and may take a few attempts to get it right.
Note:
If you are using HyperTerminal set the port settings as described in Step 2 and try to connect tothe NMC. If it does not work go to
Call -> Disconnect
, then go to
File -> Properties
, click on the
Confi gure
button and check the port settings. Reconnect by going to
Call -> Call
, reseat the NMC orpress the
Reset
button on the NMC then continuously press Enter on the keyboard – you should now seethe message displayed below.
After successfully connecting to the NMC BootMonitor the following message appears:
Rhodes BootMonitor
BM>
Looking at the NMC network port the orange Status LED will fl ash (approximately twice per second).
NMC2 Status LED Flash Pattern During Bootmonitor Acces…
4.
(Optional)
Issue the
factory_reset
command to reset the card to default factory settings.
Note:
The
factory_reset
command is only available with Network Management Cards runningBootMonitor v1.0.8 and newer. If you are not sure about the current BootMonitor version installed on theNMC type the
sysinfo
command to retrieve the version numbers.
BM>factory_reset
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!! WARNING. Resetting To Factory Defaults Will !!!
7/13/22, 4:04 PM Video: Using Network Management Card 2 (NMC2) bootmonitor to recover/upgrade firmware - APC USA
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!!! Reset All Networking Parameters, User !!!
!!! Confi gurations And Any Language Pack Installed !!!
!!! This Cannot Be Restored From This Console !!!
!!! !!!
!!! Type: factory_reset_confi rm to proceed !!!
!!! !!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
5.
(Optional)
Enter the
factory_reset_confi rm
command to confi rm the reset.
Note:
The
factory_reset_confi rm
command is only available with NMC running BootMonitor v1.0.8 andnewer. If you are not sure about the current BootMonitor version installed on the NMC type the
sysinfo
command to retrieve the version numbers.
BM>factory_reset_confi rm
Formatting File System .......
After the reset process completes the BootMonitor prompt appears:
BM>
6.
Download and extract the NMC fi rmware fi les on the local computer. You can download the latest NMCfi rmware fi les from
here
.
7.
To update the fi rmware on the NMC you need to upload the
bootmon
fi rmware fi le, the
aos
fi rmware fi leand the
application module
fi rmware fi le, in this exact order. To upload the fi rmware fi les issue the
xmodem
command. After issueing the xmodem command you should see
C
's appearing after thecommand indicating the card is ready for the fi le transer:
BM>XMODEMCCCCCCCC
8.
Upload the fi rmware fi les to the NMC. (For example in Tera Term go to:
File -> Transfer -> XMODEM ->Send…
)
7/13/22, 4:04 PM Video: Using Network Management Card 2 (NMC2) bootmonitor to recover/upgrade firmware - APC USA
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9.
Browse to the location where you extracted the fi rmware fi les in Step 6, select the
bootmon
fi le (forexample
apc_hw05_bootmon_108.bin
) then click on
Open
:
You can monitor the fi le transfer in the window that opens next. Wait for the fi le transfer to complete.
After the fi le transfer completed successfully the following message appears:
Rhodes BootMonitor
XMODEM Successfully Completed
BM>
10.
After uploading the
bootmon
fi
le repeat Steps 7 to 9 for the
AOS
fi le (for exampleapc_hw05_
aos
_640.bin) and
application module
fi le (for example apc_hw05_
sumx
_640.bin).
Note:
Always upload the
bootmon
fi rmware fi le fi rst (if a newer version is available it will be present inthe fi les downloaded in Step 6; if the card already has the latest bootmon installed proceed with
7/13/22, 4:04 PM Video: Using Network Management Card 2 (NMC2) bootmonitor to recover/upgrade firmware - APC USA
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uploading the
AOS
fi rmware fi le). Next upload the
AOS
fi rmware fi le and lastly the
application module
fi
rmware fi le.
SUMX
– application module for Smart UPS;
SY
– application module for Symmetra single phase;
SY3P
– application module for Symmetra 3-Phase;
ATS4G
- application module for Rack ATS (AP44XX);
Appendix A.
BootMonitor command list
Command
Description
BootMonitor version
?
and
help
Displays all available commands.
v1.0.2 and newer
boot
Allows the NMC to continue thebooting process (loading the AOS,then the application module).
v1.0.2 and newer
reset
Issues a warmstart/networkinterface restart. This functionalityis the same as pressing the Resetbutton on the NMC.
v1.0.2 and newer
debug
Puts the card in debug mode - forfi rmware developer use.
v1.0.2 and newer
sysinfo
Displays information about theBootMonitor, AOS and applicationmodule currently loaded in thefl ash memory.
v1.0.2 and newer
mfginfo
Displays basic factory information(MAC address, model number,serial number, date ofmanufacture).
v1.0.2 and newer
factory_reset
Initiates a complete reset of the fi lesystem (this functionality isequivalent to the
format
command– more information available underFAQ
FA175980
).
v1.0.8 and newer
factory_reset_confi rm
This command must be entered bythe user after the
factory_reset
command to confi rm the reset tofactory default settings.
v1.0.8 and newer
dir
Displays a list of folders availableon the NMC.
v1.0.8 and newer
xmodem
Puts the card in xmodem receivemode allowing the user to transferthe fi rmware fi les to the NMC.
v1.0.2 and newer
Appendix B.
Command examples
Example 1:
sysinfo
command
7/13/22, 4:04 PM Video: Using Network Management Card 2 (NMC2) bootmonitor to recover/upgrade firmware - APC USA
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AP9630 (in SMT750I)
AP9537 (in AP8953)
AP9537SUM (in SRT6KRMXLI)
BM>sysinfo
Model : AP9630
MAC Address : 00C0B7B71B08
Serial Number: ZA1343024790
CPU Speed : 200
Link Port : 3
Warmstart : NO NMI Count: 0
*********** FLASH MODULEINFORMATION *****************
Boot Monitor :
Name :apc_hw05_bootmon_108.bin
Version : 108
Cookie : 963200
Build Date : Apr 8 2014
Header Crc : A9D5(PASS)
Module Crc : 9897(PASS)
AOS :
Name :apc_hw05_aos_640.bin
Version : 640
Cookie : 963201
Build Date : Dec 18 2015
Header Crc : 5709(PASS)
Module Crc : 2D6A(PASS)
APP :
Name :apc_hw05_sumx_640.bin
Version : 640
Cookie : 963201
Build Date : Dec 18 2015
Header Crc : 4F84(PASS)
Module Crc : DD2F(PASS)
MTO : Not Present
LPK : Not Present
BM>sysinfo
Model : AP9537
MAC Address : 00C0B7C98918
Serial Number: ZA1031005694
CPU Speed : 200
Link Port : 2
Warmstart : NO NMI Count: 0
*********** FLASH MODULEINFORMATION *****************
Boot Monitor :
Name :apc_hw05_bootmon_108.bin
Version : 108
Cookie : 963200
Build Date : Apr 8 2014
Header Crc : A9D5(PASS)
Module Crc : 9897(PASS)
AOS :
Name :apc_hw05_aos_640.bin
Version : 640
Cookie : 963201
Build Date : Dec 18 2015
Header Crc : 5709(PASS)
Module Crc : 2D6A(PASS)
APP :
Name :apc_hw05_rpdu2g_640.bin
Version : 640
Cookie : 963201
Build Date : Jan 21 2016
Header Crc : 4B1A(PASS)
Module Crc : 7F49(PASS)
MTO : Not Present
LPK : Not Present
BM>sysinfo
Model : AP9537SUM
MAC Address : 00C0B7A1BEED
Serial Number: 5A1405T05535
CPU Speed : 200
Link Port : 3
Warmstart: NO NMI Count: 0
*********** FLASH MODULEINFMORMATION *****************
Boot Monitor:
Name :apc_hw05_bootmon_102.bin
Version : 102
Cookie : 963200
Build Date: Jan 21 2010
Header Crc: F23A(PASS)
Module Crc: 1198(PASS)
AOS:
Name : apc_hw05_aos_620.bin
Version : 620
Cookie : 963201
Build Date: Aug 11 2014
Header Crc: 83C0(PASS)
Module Crc: 9A96(PASS)
APP:
Name :apc_hw05_sumx_620.bin
Version : 620
Cookie : 963201
Build Date: Aug 11 2014
Header Crc: D83A(PASS)
Module Crc: 8ED4(PASS)
Example 2:
mfginfo
command
AP9630 (in SMT750I)
AP9537 (in AP8953)
AP9537SUM (in SRT6KRMXLI)
BM>mfginfo
======== Mfg Information ==
CRC = PASS
MAC Address : 00C0B7B71B08
Model : AP9630
HW Rev : 05
Serial Number: ZA1343024790
BM>mfginfo
======== Mfg Information ==
CRC = PASS
MAC Address : 00C0B7C98918
Model : AP9537
HW Rev : 05
Serial Number: ZA1031005694
BM>mfginfo
======== Mfg Information ===
CRC = PASS
MAC Address : 00C0B7A1BEED
Model : AP9537SUM
HW Rev : 05
Serial Number: 5A1405T05535
7/13/22, 4:04 PM Video: Using Network Management Card 2 (NMC2) bootmonitor to recover/upgrade firmware - APC USA
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Date of Mfg. : 10/28/2013
International: 1
Language : 1=========================
Date of Mfg. : 07/27/2010
International: 1
Language : 1==========================
Date of Mfg. : 01/30/2014
International: 1
Language : 1
=========================
Example 3:
dir
command
BM>dir
10/28/2013 00:00:00 <DIR> db
10/28/2013 00:00:00 <DIR> ssl
10/28/2013 00:00:00 <DIR> ssh
10/28/2013 00:00:00 <DIR> logs
10/28/2013 00:00:00 <DIR> sec
10/28/2013 00:00:00 <DIR> dbg
10/28/2013 00:00:00 <DIR> fwl
10/28/2013 00:00:00 <DIR> email
10/28/2013 00:00:08 <DIR> lang
10/28/2013 00:00:08 <DIR> tmp
10/28/2013 00:00:08 <DIR> upsfw
10/28/2013 00:00:14 <DIR> rms
10/28/2013 00:00:14 <DIR> scg
The following video demonstrates fi rmware management via Bootmonitor:
Recovering & Uploading Firmware on APC Network ManagRecovering Manag…
Published on:
8/12/2016
Last Modifi ed on:
9/29/2021
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