Battery age incorrect on certain UPSes (SRT etc.)

[marting]

Ran the Battery Age report on all our devices.  It looks like all/most of our SRT models are reporting incorrect values.

Couple examples:

Smart-UPS SRT 2200 reports battery age of 5301 days in DCE even though the unit was manufactured 

05/13/2020.

Smart-UPS SRT 3000 also reports battery age of 5301 days in DCE even though it was manufactured 

09/21/2020

DCE version is the latest (7.8.1) and UPSes are running the latest firmware (6.9.6).

Is this a known bug?

If so, any ETA on resolution?

If not, can it get logged as one?

[JohnBT]

Hello,

Please see if the FAQ below helps.

https://www.se.com/us/en/faqs/FA296541/

John

[marting]

Unfortunately, that does not apply.  On these UPSes, the only battery related options on the UPS Configuration page are as follows:

[marting]

Any chance this will be resolved?  I now have 6 UPSes that are all showing a battery life of 14.7 years and that is not correct for any of them.