I don't see the device or alarm data I expect in the mobile app

[EcoStruxureIT]

If you have just started using the EcoStruxure IT app, your alarm and device lists may be empty. This is normal. Your devices are being monitored – as long as everything is running smoothly, there’s nothing to show in the app.

Try this:

• Compare your data with a colleague's app or the Gateway, and check that your settings are correct.
• If you don't see the number of alarms or devices you expect in the Alarms or Devices screen, tap one or more filter icons to toggle categories. For example, tap two severity icons to enable those two filters.
• If you don’t see the devices you expect on the Devices screen, check your filter settings (upper left corner). You may have excluded too many device groups.