How to reset a lost administrator password for the Gateway appliance - Gateway 1.10 and newer

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EcoStruxure IT Gateway appliance

Support for EcoStruxure IT Gateway Appliances ends in December 2023. Learn how you can migrate to a new installation of the Gateway software.

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To recover a lost administrator password for a Gateway appliance version 1.10 and later, you must contact support.

You will be required to have access to the appliance to connect a keyboard and mouse (USB) and a monitor (HDMI for NUC or VGA for Dell) directly to the appliance.

You will be required to connect a computer to the appliance private network to access the Gateway appliance operating system using an SSH client.

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How to reset a lost administrator password for the Gateway appliance - Gateway 1.10 and newer

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How to reset a lost administrator password for the Gateway appliance - Gateway 1.10 and newer