Unable to take capture logs from DCE 7.7.0

[Melbindas]

Dear Team,

Greetings,

Please note while adding IPM Dongles and troubleshooting we got a suggestion to check the DCE capture logs.

Unfortunately we couldn't open the page with capture logs.

Kindly suggest us  the next avaialble options to open the same

Regards

[APC_Steve]

Hi @Melbindas ,

You'll have to discuss this with tech support directly. There should be a way to get the capturelogs if you are able to either have an SE rep on-site or if tech support is allowed a remote session to gather these logs using root access to the server which is not available to customers.

Thanks,

Steve