Issue
An error message is displayed when trying to download all objects to a SpaceLogic controller. The error message says:
Offline
'/SiteServer'
Communication
Product Line
EcoStruxure Building Operation
Environment
- Enterprise Server
- Automation Server Premium (AS-P)
- Automation Server Bundled (AS-B)
- Multi-purpose or Room-purpose (MP/RP) controller
Cause
This error can occur when the controller is an instance of a Custom Type (CT), but the CT only exists in the type library of the Enterprise Server, and not in the Automation Server hosting the controller. A BMS Server can only access it's own type library. See WebHelp article Custom Types for more information.
Resolution
Log in to the Automation Server where the MP/RP controller is hosted, and import the custom type to type library.
