H15 (silver) Fail

Anonymous user · ‎2021-06-29

I have had my H15 for almost one year. Over that time it has worked flawlessly. In the past, I have noticed the boost or trim lights on at some points in time. Then depending on the electric use in the house, everything would then revert to normal. The last few days, with this heat wave, I have had the air conditioner running constantly, and noticed the the line boost light was almost on continuously. Yesterday morning there was a a power dropout in the neighborhood and everything shut and came right back on. Some times when adjusting my air conditioner, i would accidentally trip the system, and it too would return to normal. After tripping yesterday morning, everything was fine until I came home in the evening to watch some TV and relax. About an hour into watching TV, everything shut down that was plugged into the H 15. At the time, I had my TV, cable, AV/pro, CD and Blu Ray plugged into the H15. My amps are directly into the wall itself. My amps continued to get power.

On the front panel of the H 15 display it says.....

FAIL
Vin too low

I looked at the rear breaker and it did not trip. I unplugged it from the wall for a few minutes, and plugged it back in with the same results. I then took a simple power strip, plugged it into the outlet, unplugged the cable and TV from the H15, and they are working fine.

My question is this.... Is this a normal protection function, or did I fry the H15?
Also being almost a year old, is it still covered under warranty?

As a side note, while I was writing this post, I got a call from the Power company (Con Edison) that there is a low voltage condition in my neighborhood. I'm just curious why the H15 is the only equipment being affected in this manner. Will it come back to life once the neighborhood condition is solved? Everything else in the house is still functioning fairly normal.

Anonymous user · ‎2021-06-29

I have had my H15 for almost one year. Over that time it has worked flawlessly. In the past, I have noticed the boost or trim lights on at some points in time. Then depending on the electric use in the house, everything would then revert to normal. The last few days, with this heat wave, I have had the air conditioner running constantly, and noticed the the line boost light was almost on continuously. Yesterday morning there was a a power dropout in the neighborhood and everything shut and came right back on. Some times when adjusting my air conditioner, i would accidentally trip the system, and it too would return to normal. After tripping yesterday morning, everything was fine until I came home in the evening to watch some TV and relax. About an hour into watching TV, everything shut down that was plugged into the H 15. At the time, I had my TV, cable, AV/pro, CD and Blu Ray plugged into the H15. My amps are directly into the wall itself. My amps continued to get power.

On the front panel of the H 15 display it says.....

FAIL
Vin too low

I looked at the rear breaker and it did not trip. I unplugged it from the wall for a few minutes, and plugged it back in with the same results. I then took a simple power strip, plugged it into the outlet, unplugged the cable and TV from the H15, and they are working fine.

My question is this.... Is this a normal protection function, or did I fry the H15?
Also being almost a year old, is it still covered under warranty?

As a side note, while I was writing this post, I got a call from the Power company (Con Edison) that there is a low voltage condition in my neighborhood. I'm just curious why the H15 is the only equipment being affected in this manner. Will it come back to life once the neighborhood condition is solved? Everything else in the house is still functioning fairly normal.

See Answer In Context

Anonymous user · ‎2021-06-29

It was a voltage cut by the power company. Probably down to about 80 volts coming into the house.

Message was edited by: Animo

Anonymous user · ‎2021-06-29

I have had my H15 for almost one year. Over that time it has worked flawlessly. In the past, I have noticed the boost or trim lights on at some points in time. Then depending on the electric use in the house, everything would then revert to normal. The last few days, with this heat wave, I have had the air conditioner running constantly, and noticed the the line boost light was almost on continuously. Yesterday morning there was a a power dropout in the neighborhood and everything shut and came right back on. Some times when adjusting my air conditioner, i would accidentally trip the system, and it too would return to normal. After tripping yesterday morning, everything was fine until I came home in the evening to watch some TV and relax. About an hour into watching TV, everything shut down that was plugged into the H 15. At the time, I had my TV, cable, AV/pro, CD and Blu Ray plugged into the H15. My amps are directly into the wall itself. My amps continued to get power.

On the front panel of the H 15 display it says.....

FAIL
Vin too low

I looked at the rear breaker and it did not trip. I unplugged it from the wall for a few minutes, and plugged it back in with the same results. I then took a simple power strip, plugged it into the outlet, unplugged the cable and TV from the H15, and they are working fine.

My question is this.... Is this a normal protection function, or did I fry the H15?
Also being almost a year old, is it still covered under warranty?

As a side note, while I was writing this post, I got a call from the Power company (Con Edison) that there is a low voltage condition in my neighborhood. I'm just curious why the H15 is the only equipment being affected in this manner. Will it come back to life once the neighborhood condition is solved? Everything else in the house is still functioning fairly normal.