APC UPS Data Center & Enterprise Solutions Forum
Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2023-12-04 07:06 PM
Dear All,
Have a good day.
I just installed a 9631 network card, but it can't find the UPS. I tried another UPS and couldn't find it either.
Can anyone help me?
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2023-12-05 08:10 PM
Can you tell us the files on the card and what UPS your putting it into? I ask as cards with symmetra firmware will not read in a normal UPS and vice versa
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2023-12-05 10:15 PM
Dear Dpierce4776,
I took it from another server room, and updated the firmware to the correct Smart UPS version, but it still can't be found?
Is the UPS firmware too old?
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2023-12-05 10:17 PM
Dear Dpierce4776,
I took it from another server room, and updated the firmware to the correct Smart UPS version, but it still can't be found?
Is the UPS firmware too old?
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2023-12-22 08:26 PM
If it is a SUA2200RMU2U and you are sure that none of the files on the card have something in the name that is "SY" then either the card is bad or the port on the UPS is bad. More than likely though if the correct files are on the card then it is a defective card.
You could try formatting the card to see if that helps but I would not bet on it.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.