NMC 9631 (Ver 7.1.2) (No UPS Found) UPS SUA2200RMI2U (Ver 665.6.I/01.01a(1201-19))

[AnhTo]

Dear All,

Have a good day.

I just installed a 9631 network card, but it can't find the UPS. I tried another UPS and couldn't find it either.
Can anyone help me?

[dpierce4776]

Can you tell us the files on the card and what UPS your putting it into? I ask as cards with symmetra firmware will not read in a normal UPS and vice versa 

[AnhTo]

Dear Dpierce4776,

I took it from another server room, and updated the firmware to the correct Smart UPS version, but it still can't be found?
Is the UPS firmware too old?

[AnhTo]

Dear Dpierce4776,

I took it from another server room, and updated the firmware to the correct Smart UPS version, but it still can't be found?
Is the UPS firmware too old?

[dpierce4776]

If it is a SUA2200RMU2U and you are sure that none of the files on the card have something in the name that is "SY" then either the card is bad or the port on the UPS is bad. More than likely though if the correct files are on the card then it is a defective card.

You could try formatting the card to see if that helps but I would not bet on it.