APC Smart-UPS SRT 10000 - charge error - output groups off

[TinoLaz]

Hi all. So we had some kind of a power blip and our SRT 10000 is showing errors and basically offline. I've tried a reset according to instructions I found online but that didnt help.   Is there anything else I can check for and if not, what would you say the best bet would be for getting this repaired outside of warranty 😞   I'm in Toronto Canada.

 12 Critical Alarms Present

• A battery charger fault exists.
• The output power is turned off.
• The battery power is too low to support the load; if power fails, the UPS will be shut down immediately.
• Battery pack 1 disconnected.
• Battery pack 2 disconnected.
• Battery pack 3 disconnected.
• Battery pack 4 disconnected.
• Battery pack 5 disconnected.
• Battery pack 6 disconnected.
• Battery pack 7 disconnected.
• Battery pack 8 disconnected.
• Battery pack 9 disconnected.

 4 Warning Alarms Present

• The power for the main outlet group, Unswitched Group, is off.
• The power for switched outlet group 1, Outlet Group 1, is off.
• The power for switched outlet group 2, Outlet Group 2, is off.
• The power for switched outlet group 3, Outlet Group 3, is off.

[JW-CSQ]

I have a question, how long do you use your battery packs?