APC Back-Ups Pro 900 Not Detected by Powerchute Serial Shutdown

[Tea1Sugar]

I have a windows server 2016 connecting to a Back-Ups Pro 900 via serial/USB. 

Device manager shows the Batteries > APC UPS driver installed and OK, and the Human Interface Devices > APC USB UPS as installed and working. No updates to either driver are available. 

USBDeview shows the UPS connected as well. I have tried disconnecting and reconnecting but no change.

I was previously using Powerchute Personal Edition, but upgraded to Powerchute Serial Shutdown as the old product is going EOL.

Both software packages failed to detect the UPS. I am unable to fix this and need some help please. 

[Teken]

You can review this APC FAQ as to the supported Back-UPS models here as a start:

https://www.apc.com/us/en/faqs/FA315835/

[Tea1Sugar]

Hiya,

That would indicate that the back-ups are not supported? But the original software (Powerchute personal) is soon to be discontinued, and had the same problem anyway.

I am happy to use whatever software is required - I obtained the powerchute version I am using from the product support page for the Back-Ups Pro 900 itself, so assumed it would work.

[Teken]

Please review this trouble shooting guide and let me know the results:

https://www.apc.com/us/en/faqs/FA163608/

[Tea1Sugar]

Hi Teken,

sc query apcbeagent:

specified service does not exist as an installed service

serial cable connected and verified using USBDeview (the server sees the APC device)

Should the service have been included as part of the serial shutdown install?

[Teken]

Yes, it should so just uninstall the application and reboot the computer.

Once the computer starts reinstall the APC PCSS v1.30 application (As Administrator) and insure the provided APC USB cable is connected to both the UPS / PC.

Allow the APC PCSS software to (Auto Detect) the UPS and go through the prompts.

Let me know how that all goes . . . 👍