AP7830/ISX Manager

[Anonymous user]

Occassionally we'll receive email alerts indicating that the "Agent Lost Communication with the device" on our Metered PDU's at remote locations. I'd like to try to figure out if there is some troubleshooting to be done on these units that help me better understand the conditions in which this occurs.

- Message-
-----------------------------------------
Event
-----------------------------------------
Severity: Critical
Description: Rack PDU: The agent lost communication with the device

-----------------------------------------
Device Identification
-----------------------------------------
System Name:
Contact:
Location:
Hostname:
-- I've taken out the information for the Device Identification to post but they are indeed set.


Version Notes:
============
Hardware factory information
Model Number: AP7830
Serial Number: ZA0438005862
Hardware Revision: B2
Manufacture Date: 09/16/2004
MAC Address:
Application module information

Application module information
Name: rpdu
Version: v2.6.1
Date: 05/19/2004
Time: 11:31:46

APC OS(AOS) information
Name: aos
Version: v2.6.1
Date: 05/18/2004
Time: 08:48:48
=============

ISX Manager
+++++++++++++++
Model Number: AP92200
Hardware Revision: 1.0

Console Version 4.6.1 Build 23
Server Version: 4.6.1 Build 23
++++++++++++++++

[BillP]

This can happen if there is a network disruption between the ISX Manger and the PDU.
It's usually not a serious issue; someone moving patch cables, power interuption at a switch, network traffic peak.

If it loses communication and never comes back, then there is a problem that needs attention.

[Anonymous user · Accepted solution]

The conditions listed we don't show any real data indicating these are the deductive reasons. For those who get these messages largely ignore them? Perhaps the newer version of ISX (since mine is dated) would give more details/resolutions? Any of those who have worked with a newer ISX give any feedback regarding that?