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Product_Support
Product Support
Picard
β€Ž2024-11-26
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Product_Support
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Migrating Infinet controllers from Continuum to EcoStruxure Building O...

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...
Knowledge Center icon_circle Building Automation Knowledge Base
12162 2 0

2021-02-19 02:37 AM

Product_Support
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License server port used to reach Building Operation licensing server

IssueFirewall issues when trying to reach out to the activation server for a licenseProduct LineEcoStruxure Building Operation, Satchwell Sigma, TAC V...
Knowledge Center icon_circle Building Automation Knowledge Base
11355 0 0

2021-02-17 02:51 AM

Product_Support
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Upgrade path from version 1.0 to current version

IssueUpgrade path from version 1.0 to a current versionProduct LineEcoStruxure Building OperationEnvironmentSmartStruxure Building Operation versions ...
Knowledge Center icon_circle Building Automation Knowledge Base
15450 11 0

2021-02-16 12:31 AM

Product_Support
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Upload objects required from a BACnet Device instead of uploading the ...

IssueA BACnet devices can contain 1000's of objects, performing an upload on these devices can take upwards of 30 minutes to complete when only a few ...
Knowledge Center icon_circle Building Automation Knowledge Base
3801 1 0

2021-02-15 06:58 AM

Product_Support
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Error - Upgrade using DFU mode system alarm AS status LED red

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...
Knowledge Center icon_circle Building Automation Knowledge Base
15657 1 0

2021-02-11 08:06 AM

Product_Support
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Understanding custom card formats in Continuum

IssueHow can the format of a custom card be determined/understoodProduct LineAndover ContinuumEnvironmentAccess ControlAC1AC1PlusACXCauseThe format of...
Knowledge Center icon_circle Building Automation Knowledge Base
3916 0 0

2021-02-11 03:35 AM

Product_Support
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Performing A Manual (Offline) License Registration/Update

IssueActivation of the Security Expert SSN with a new installation of the client software, software extensions (e.g. SX-VIM, SX-DOR-50) and integratio...
Knowledge Center icon_circle Building Automation Knowledge Base
5999 0 0

2021-02-03 07:52 AM

Product_Support
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How to Configure a NETGEAR Prosafe Plus Switch for Mirroring

IssueNeed to mirror a switch port in order to capture controller data with Wireshark. Product LineAccess Expert, Andover Continuum, EcoStruxure Build...
Knowledge Center icon_circle Building Automation Knowledge Base
3490 0 0

2021-02-01 01:06 PM

Product_Support
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BAS2800+ - Can a USB to Parallel converter be used for the dongle.

IssueUsing a USB to Parallel converter for the dongle.Product LineSatchwell BAS & SigmaEnvironmentBAS2800+BAS 2800+BASDongleParallelUSB converterCause...
Knowledge Center icon_circle Building Automation Knowledge Base
1753 0 0

2021-01-31 08:35 PM

Product_Support
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Unable to download controller operating files (pntfle.rec, lookup.rec ...

IssueController Download fails when downloading files into a BAS outstation.Product LineSatchwell BAS & SigmaEnvironmentSatchwell BAS2000Satchwell BAS...
Knowledge Center icon_circle Building Automation Knowledge Base
1802 0 0

2021-01-31 08:35 PM

Product_Support
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BAS2800+ backup not available for the site

IssueA site backup is not available.Product LineSatchwell BAS2800+EnvironmentBackupNo IndexUploadingCauseThe site is stand alone and the backup is not...
Knowledge Center icon_circle Building Automation Knowledge Base
1623 0 0

2021-01-29 09:15 AM

Activity Feed
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  • Got a Like for Supplemental Documentation on the Menta/Function Block PID blocks. β€Ž2025-03-11 12:54 AM
  • Got a Like for Virtualization or Virtual Machines with EcoStruxure Building Operation. β€Ž2025-03-10 02:17 AM
  • Got a Like for Unable to log into WorkStation due to license error codes -12, -15, -18 or -97. β€Ž2025-03-06 11:38 AM
  • Got a Like for FLEXnet license server manager unable to determine where to find the licensing data it needs. β€Ž2025-03-06 09:00 AM
  • Got a Like for Damaged or Disabled Licenses. β€Ž2025-03-06 08:57 AM
  • Got a Like for TAC License server can't be started. β€Ž2025-03-06 08:56 AM
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