What's new in IT Expert

  EcoStruxure IT Expert subscription management moved to a new provisioning system on mySchneider on April 1, 2025.   Subscription licenses sold after April 1, 2025 will be managed on mySchneider. At the next renewal, existing subscription licenses will be managed on mySchneider. License keys created before April 1, 2025 can still be redeemed in IT Expert.       mySchneider Software Management is a credit-based licensing system enabled by a digital voucher you receive via email. You can purchase software licenses in mySchneider through a partner or purchase yourself.   Once your order is complete and you receive a voucher, you can redeem it for credits to:   Activate a new IT Expert subscription license Renew your IT Expert subscription license Amend an existing IT Expert subscription license   Activate a new IT Expert subscription license   There are three steps to activate a new license:   Redeem the digital voucher in your MySchneider account. Create the subscription license key. Activate the subscription in IT Expert.   1. Redeem the digital voucher   When you order, you enter an installer email address for subscription delivery.  A digital voucher will be delivered to that email address.    Click Redeem Digital Voucher to go to mySchneider Software Management.     Log in to mySchneider with an existing account, or register to create a new account.   Go to My Business > Software Management.    On the Software > Digital Locker page, click Redeem Voucher.   Enter the voucher code from the email you received. Click Redeem to add the voucher credits to your account.       2. Create the subscription license key   Go to the Digital Voucher tab to see the credits in your account. Create an IT Expert subscription license key using the available credits.   Click Subscribe with Credits.     Choose a subscription (1 year, 3 year, or 5 year) and specify the quantity of credits you want to use. The quantity of credits is the number of assets you want to monitor using IT Expert.    Click Continue.        Specify the email address where the license key will be delivered (Installer email) and the date you want the subscription to start.    IMPORTANT:  The Subscription Start Date chosen on this page defines when the subscription starts regardless of when it is claimed in IT Expert. The date cannot be changed.   Click Confirm.       3. Activate the subscription   The email sent from mySchneider includes the IT Expert subscription license key.     Log in to IT Expert. Go to Administration > Subscriptions.   Enter the license key and click Redeem.   Click Validate to activate the subscription.          Renew an IT Expert subscription license   You can use credits available in mySchneider Software Management to renew an existing subscription. To obtain more credits, you must complete an order and claim a digital voucher.     Log in to mySchneider.  Go to My Business > Software Management.    On the Software > Subscriptions page, choose the active subscription, and click Renew.     Choose the quantity of credits you want to redeem, and click Confirm & Renew to send updated subscription information to IT Expert.   The new subscription will start immediately after the current one ends.             Amend an existing IT Expert subscription license    If you want to monitor more assets in IT Expert than your current subscription allows, you can add credits to your subscription license.     Log in to mySchneider.  Go to My Business > Software Management.    On the Software > Subscriptions page, find the subscription to amend.   Click the three dots in the Action column.    Click Change Subscription.         Specify the quantity of additional credits needed.  The quantity of credits is the number of additional assets you want to monitor using IT Expert.       The quantity of additional credits consumed for your subscription is calculated on the Review page. For example, if you add 4 nodes to an existing 1 year subscription that has been active for 6 months, only 2 credits will be consumed since it is only half the term.    Click Continue.   Review the summary and click Confirm to add more nodes in IT Expert.         

Overview of this year's new IT Expert feature releases and enhancements:   New UPS Downtime assessment April 2025   The UPS Downtime assessment provides information about avoided downtime occurrences and actual downtime occurrences for your UPS devices.   Data driven insights highlight the importance of properly managing and maintaining data center critical infrastructure and UPS devices.   More...     Webhooks April 2025   Webhooks seamlessly integrate external applications and services with EcoStruxure IT. Get real-time data updates, trigger specific actions based on events, automate workflows, and enhance collaboration between different systems.   Administrators can configure webhooks to manage the incident escalation process in platforms such as ServiceNow, X-matters, MoogSoft, or on local servers.   An IT Expert subscription is required.   More...     API improvements April 2025   The IT Expert REST API now provides additional information for a device. Device notes, service dates, and warranty expiration information is now available.   About the IT Expert REST API   Delayed clearing for frequently repeating device alarms April 2025   To reduce noise from device alarms that toggle repeatedly within a short timespan, clearing is delayed 7 minutes. When a device alarm reoccurs within 7 minutes of the previous alarm clearing, the original alarm continues to be active. Subsequent alarms that reoccur within 7 minutes are bundled into one alarm.    More...       Improvements to device details March 2025   The MAC address is now shown in device details and CSV exports when it is available from the device.     Announcing EcoStruxure IT Expert ISO 27001 Certification March 2025   EcoStruxure IT Expert, our cloud-based DCIM solution, has achieved ISO 27001 certification.   ISO 27001 is the leading international standard focused on information security.   This certification demonstrates our commitment to the highest standards of information security management, and our continued commitment to DCIM 3.0 as the most secure, reliable, and sustainable way to operate data centers.   Download the ITE ISO 27001 Certificate and the Statement of Applicability   Alarm threshold policies replace threshold configurations soon February 2025   Alarm threshold policies will replace sensor threshold configurations on June 1, 2025. Migrate your sensor threshold configurations to threshold policies soon. See how     Improvements to threshold policies   You can now toggle Target specific device sensors only to manually select one or more sensors.        You can now click the arrow in Configure threshold to select units.         SSO configuration improvements February 2025   The Reset SSO configuration and Edit configuration buttons are now grouped for easier navigation. A green checkmark  is displayed when a domain has been verified. You can now remove a verified domain, available when more than one domain is configured. Edit mode is available only when there is at least one non-SSO Administrator in the organization. In edit mode, a Cancel edit button allows you to revert all changes and return to the original configuration. The help text in edit mode for the Test/Verify SAML configuration step was updated. You can now jump between steps in edit mode.   See Configure SAML single sign on (SSO) in IT Expert       Device discovery in IT Expert February 2025   Administrators and Operator users with permissions for All locations can discover devices on up to three EcoStruxure IT Gateways at a time in IT Expert. An IT Expert subscription is not required.   Devices are discovered into All locations. Devices can be moved into other locations after discovery.   Modbus device discovery in ITE is not supported.   Requirements   Gateway software version must be 1.23.1 or newer. Gateways must be registered in IT Expert. Active Device Communication credentials and File Transfer credentials must be configured on each Gateway first.   More...     Alarm improvements February 2025   Alarm details, alarm history, and alarm lists have a new look. Dashboards now show alarms that occurred in the last 24 hours. Devices with the most alarms are highlighted on the Alarm history page. Adjust the filter to see the alarms that are important to you. New text search field on the Alarm history page You can now select All for the timeframe on the Alarm history page to see the entire history of active alarms.       Device communication status indicators January 2025   The Devices page now displays indicators when there is a communication issue between EcoStruxure IT and the Gateway, between the Gateway and the device, or between EcoStruxure IT and the SmartConnect device.     Legend   Green dash  Connected Red dash  Offline  The Gateway has not sent data for over 20 minutes, or  the SmartConnect device has not sent data for over 5 minutes. Grey dash  Unknown  No data available  EcoStruxure IT cloud  Gateway  Examples of device icons     Security update January 2025   The following security vulnerability was addressed:   CWE-20: Improper Input Validation: Backend input sanitation updated.  

Move devices between locations December 2024   You can now move devices between locations in IT Expert.   Go to Modeling and click the toggle to edit.   Select a location to display a list of devices in that location. Search to filter the devices you want to move. Note: Only the devices in the location you have selected appear, not those in any sublocations.   Select the devices you want to move. Click Move X devices.   Choose the destination location and click Move.   More...     Security update January 2025   The following security vulnerability was addressed:   CWE-20: Improper Input Validation: Backend input sanitation updated.   Alarms shown in the floor view December 2024   You can now see alarms in the floor view in dashboards and on the alarm details page.    Select a dashboard and then select a room to see alarms in the floor view. Note: Alarms are shown only for locations with addresses.   Click the alarm icon in the floor view to see a list of alarms.   Click an alarm in the list to see the details for that alarm.   More...     IT Expert and ServiceNow integration November 2024   Integrating EcoStruxure IT Expert and ServiceNow allows you to streamline IT operations, enhance efficiency, and effectively manage incidents within a single organization.   This guide provides an example EcoStruxure IT application to integrate with ServiceNow that polls data from IT Expert and creates incident tickets in ServiceNow based on incoming alarms.   More...   Device limit for CSV reports increased November 2024   You can now include up to 10,000 devices in CSV reports exported from the Devices page and the Services and Warranties > Service Contracts and Warranties pages.   Guidance is provided to help you adjust your selections when the limit is exceeded.   Improved login experience     November 2024   You'll notice changes to the EcoStruxure IT login pages that improve the experience.     SSO user improvements October 2024   Users who log in to IT Expert using SSO now appear in the list on the Administration > Users page.     Note: Since groups are designated by the Identity Provider, groups cannot be edited on the Users page in IT Expert. You can assign and unassign SSO users roles in IT Expert.   Administrators can add SSO users to the call priority contact list.  Go to the Devices page and click the arrow next to Contacts to drag and drop contacts in the list.     SSO users can now acknowledge alarms. See Acknowledge alarms in IT Expert      Alarm threshold policies September 2024   Administrators and Operators with the appropriate permissions can now create alarm threshold policies on numeric and state sensors on the Alarms > Threshold policies page.   Multiple threshold policies of the same sensor type are grouped by priority. Drag and drop to move policies in the list. The order determines which policy takes precedence when device sensors are in multiple policies.   Select target sensors and narrow by device type, manufacturer, model, sensor type and sensor name.   Configure hysteresis to reduce chattering from frequently occurring alarms. Visualize your settings in a graph.   New state sensor: Gateway Comm Status  To reduce the frequency of communication alarms for your monitored devices, create a threshold policy, choose the Gateway Comm Status sensor, and configure hysteresis as appropriate. Update to Gateway version 1.23 is required.   More...     Network Management Card user configuration September 2024   You can now create, modify, or delete users on selected APC NMC 2 and NMC 3 devices with APC AOS v6.x or later (excluding v6.0.6-6.1.1).   Note: This feature requires that all the Gateways in your organization be updated to version 1.23 or newer.   You can modify user configurations on up to 500 devices at a time. NMC 3 devices can accept no more than 11 parameters for each device including the username and password.   User configuration options are different for each action:   Create or modify users Modify super user Modify default user settings Delete users More...     Sustainability assessment  July 2024   This Sustainability assessment release offers the following benefits over the Beta version:   Historical data Toggle between yearly PUE averages and monthly PUE trends:   Yearly averages: See averages for up to the past 3 full calendar years. Monthly trends: See trends for up to the past 36 months. You can compare the months of each year to discover trends, such as the effects of seasonal temperature changes.   More detailed energy load information   Cooling: The energy used by cooling equipment in the selected room IT: The energy used by the IT equipment in the selected room. This is used in the PUE calculation. Power: The energy used by the power equipment in the selected room Total energy: The total energy load in the selected room   PUE estimation   Geographical location: The location of the room is now used to improve the accuracy of PUE estimations. Selected devices for IT load: You can now select the devices used in the PUE calculation. All applicable devices in the room are automatically included in the calculation until you specifically deselect them.   More...     Change device name July 2024   Administrators can now change the device name displayed in IT Expert for all monitored devices including the EcoStruxure IT Gateway.   Go to Devices. Select a device to change its name in the Actions section. After you change the device name, its original name as it was discovered in the Gateway is displayed in the Properties section. Gateway software updates do not affect changes made to device names in IT Expert.   Note: The option to change the name of the Gateway is no longer available from the Administration > Gateways tab.      Configure event actions for APC SNMP devices June 2024   Administrators and Operator users with the appropriate permissions can now configure event action settings in IT Expert for APC SNMP devices that use a config.ini file.   Note: Device configuration is not supported for monitored NMC 4 devices. There is no config.ini file on NMC 4 devices.   More...     Modeling improvements May 2024 It is now easier to locate assets and to access the floor and rack editors. You can hover over a row or rack in the tree to zoom to it.   or launch the floor editor from a row or the rack editor from a rack.    More...     Sustainability assessment April 2024   Improve inefficiencies through insight into the estimated Level 1 Power Usage Effectiveness (PUE) of your physical infrastructure in the Sustainability assessment.   PUE and DCiE are calculated at the Room level only. Outgoing power from all the UPSs in the room is the indicator of IT load. Metrics are derived from devices and sensor values.   View the estimate per room over the last 365 days for locations with at least one room and at least one UPS.   Improve your estimate by providing information about the calculation factors that influence estimated efficiency.   More...     Basic Modeling feature -  and a fresh new look! April 2024   Modeling   IT Expert subscribers and trial users can now model rooms and racks using basic floor and rack editors in IT Expert.    Modeling in IT Expert uses the same Genome Library as IT Advisor.        Watch the video: Room and Rack visuals in IT Expert     The location hierarchy is now managed in Modeling, including create, edit, delete and move options for groups, sites, buildings, rooms, and devices.  Note: You can also move devices in the Devices option.    Racks and rows are no longer created in the location hierarchy. You now create rows and racks in the floor editor.   The Modeling option is available to all users to manage the location hierarchy. No other modeling features are available without a subscription, including assigning genomes to devices.   More...   New user interface design   IT Expert has a new look that aligns with Schneider Electric software standards.   The left sidebar was reorganized into:    1. Analyze: Dashboards, Reports, Warranties and Services 2. Monitor: Devices (formerly Inventory), Alarms 3. Model: Modeling 4. Manage: Firmware update, Device configuration 5. Administration and Support moved to the menu bar in the upper right. There are now a variety of feature overview Tours.       Service contracts and Service visits tabs April 2024   A Service and warranty coverage widget is now on the Dashboard.   March 2024   A new Services and Warranties option in the left sidebar now has three tabs: Warranties, and two new tabs, Service contracts and Service visits.   Logged in users can view the devices for which they have Viewer permission or higher.   Service contracts   Service contract information is updated weekly from the Schneider Electric database.   Select a location and filter the device list to see an overview of services and covered device types, including services that are Active, Expiring within 90 days, Expiring within 30 days, Expired, or information is Unavailable.   Export a CSV report based on your location and filter selections.   More...     Service visits   Select a location and filter the list to see an overview of upcoming, ongoing, and completed service visits, and view and download reports when available.   Administrators and Operators with the appropriate permission can schedule and reschedule service visits for devices with an active service contract. More...  

Warranties option December 2023   Warranty information for devices in your organization is now available in the Warranties option in the left sidebar.   Warranty information is updated weekly from the Schneider Electric database.  An information icon in the device list indicates that the warranty information was manually entered.   Select a location and filter the device list to view an overview including warranties that are Active, Expiring within 90 days, Expiring within 30 days, Expired, or information is Unavailable.    Logged in users can view the devices for which they have Viewer permission or higher.   You can export a CSV report based on your location and filter selections.   More...     Alarm notifications December 2023   You can now include the email addresses of individual recipients in alarm notification policies.   In your notification policy, click Select recipients. Select the IT Expert groups you want to receive notifications. Click Add emails to include recipients who are not members of IT Expert groups. Note: It is recommended that you use IT Expert groups whenever possible.    Individual recipients will receive email notifications once their email address is verified.   More...     Schedule sensor plot reports November 2023   You can now can now schedule saved sensor plot reports to be emailed daily, weekly, or monthly. The report contains sensor measurements and metrics in CSV format.   Go to Reporting > Sensor plots. Select a tile to view the sensor plot report or click the menu icon on the tile. Click Configure report options to schedule an emailed report.   More...     Changes to roles and permissions October 2023   A new Operator role allows access to all IT Expert features in selected locations. Note: Operators cannot manage the call list or manage Administration.   More...   Changes to existing roles:   Access to move devices was removed from the Editor role. Access to create, remove, or edit locations was removed from the Editor role and is now included the Operator role.       Alarm severity policies September 2023   You can now create alarm severity policies to better control the push notifications you receive when device alarms occur. You can create a policy either on the new Alarms >  Severity policies tab or use the new Severity policy option on the alarm details page.   You can create an alarm severity policy to change the severity of alarms generated by a single device, from all devices of the same device model, or from all the devices of the same device type. Note: Severity policies do not affect alarms generated by thresholds configured in IT Expert.   More...     Service line information for devices August 2023   Information about your active, future, and past service lines for a device is now available on a new Services tab on the device details page.   Select a device on the Inventory tab and select Services. The services included, and the contract name, start date, and end date are displayed.   Data is updated weekly from the Schneider Electric database. Contact your partner to manage your services if needed.       Services information is also available in the EcoStruxure IT mobile app.'   You can download a service report in *.CSV format to see a list of all the devices in your organization with service lines associated. Go to Reporting > Generate report > Download Service Report.     Local time in CSV exports May 2023   CSV exports for sensor plots and alarms now include a Time(Local) column based on the time zone of the browser used to download the file.   Feature announcements in IT Expert April 2023   You can now see announcements about new features directly in IT Expert. New announcements are shown the first time you log in.   10514272033437_360012102533.png Click the icon in the upper right to view announcements again. Log in and check it out!   Alarm thresholds in sensor graphs April 2023   Alarm details graph Alarm details now include a sensor graph with the option to highlight threshold zones on sensors with thresholds configured in IT Expert, with sensor measurements and highlighting according to severity and duration of alarms.   10510704141341_360012102533.png   Sensor plot graph The Sensor plots tab now allows you to configure alarm thresholds and see which sensors already have thresholds configured. More...   10160376115101_360012102533.png   Sensor plots now include include a sensor graph with the option to highlight threshold zones. Select Sensor to view.    10510779294621_360012102533.png   Device warranty information April 2023   The warranty dates from the Schneider Electric database are automatically shown in IT Expert for Schneider Electric devices. Dates can be modified by Administrator and Editor users if they are not correct. These custom properties are included in the CSV reports exported from the Inventory page. More...   10200657475613_360012102533.png Firmware update device eligibility March 2023   Firmware update eligibility warnings are shown when the update is expected to fail on selected devices. The warnings link to help center articles that provide insights into common firmware update failures such as communication failure, offline device, and device not recognized. More...   9843856294429_360012102533.png   Enable Identity Provider (IdP) Initiated SSO login February 2023   SSO users can log in to IT Expert from the organization's identity provider's login page. Identity Provider (IdP) initiated SSO risks and considerations Configure SAML single sign on (SSO) in IT Expert   9251452655517_360012102533.png   Custom default dashboard February 2023   Administrators and users with Editor permission on All locations can design their own dashboards in IT Expert and set a default dashboard for the organization. See how...   9251435524893_360012102533.png   Administrator access for Customer Success Manager (CSM) February 2023   IT Expert Administrators can grant Administrator access to their Customer Success Manager (CSM). Only the CSM specific to the organization is granted access. More...   9251520318877_360012102533.png Sensor plots January 2023   Sensor plot details for numeric sensors now include metrics in a table below the graph including: Units; Last known value; Minimum, Maximum, and Average value; Delta by value; and Delta by time. Sensor metrics can be exported to CSV. See Sensor plots   8582915754141_360012102533.png   Older IT Expert release notes

Alarm notification policies November 2022   IT Expert Administrator users can configure alarm notification policies to inform specific users of alarms that occur on monitored devices. More...   8582996954781_8582785674269.png Note: The My profile > Notifications tab now only allows you to choose whether you want to receive email notifications, push notifications in the EcoStruxure IT mobile app, and cleared alarms. Other alarm notification settings are configured by the Administrator for your organization by group, location, and device type in notification policies. See Configure EcoStruxure IT mobile app push notifications from IT Expert   Assign alarms to partners November 2022   You can now acknowledge an alarm in IT Expert and assign it to a partner. This feature is coming soon in the mobile app. Acknowledge alarms in IT Expert   Alarm recommendations November 2022   Recommended actions are now included in alarm details for APC NMC devices. Available in IT Expert and the mobile app. Gateway version 1.17.0.6 or newer is required.   Administrator access for partners November 2022   You can grant your partner Administrator access to your organization and access to API device data on the Administration > Subscriptions tab in IT Expert. More...   8583057842589_8582785674269.png Extended sensor history and data display enhancements Oct 2022   8583052747677_8582785674269.gif   Sensor history goes back to February 2022 and will continue to increase over time to a maximum of 4 years. When you plot sensors, you can select a timeframe up to 365 days prior (formerly 30 days) or select a custom date range. Note: When you create a widget on the dashboard, you can display sensor data for up to 30 days (formerly 14 days). A new Zoom to fit option in graphs and dashboards shows detailed data variations. Asset information is shown on graphs and single value widgets. Sensor graphs list all states on the axis, with changing states displayed more prominently. Data point downsampling was added to improve sensor plot and CSV rendering when long intervals are selected.   Firmware update Sept 2022 You can now apply a firmware update to a maximum of 50 devices at a time. All Gateways in your organization must be at version 1.16.2 or newer to perform firmware updates. Device Security assessment August 2022 The performance of the Device Security assessment was improved. You can now download the assessment as a PDF and download the list of vulnerable devices as a CSV file. Rack PDU outlet control July 2022   IT Expert Administrator users can control outlets on monitored APC switched Rack PDUs from the Control option of the device details page. An IT Expert subscription is required. Outlet control requires EcoStruxure IT Gateway 1.15.1 or newer. More...   8583055502877_8582785674269.png   Improvements to the Alarm count widget June 2022   You can now configure the Alarm count dashboard widget to show the count for a specific location on a single dashboard.   8583091623453_8582785674269.png   Define locations by GPS coordinates June 2022 Administrators and users with the Editor role can now define locations more precisely using GPS coordinates. Create or edit a location and enter its latitude and then the longitude in decimal degrees (DD) format. Example: 34.88, -41.2 idea_icon_8582785674269.png Right click a location in Google Maps or other mapping software to find its GPS coordinates. 8583093136925_8582785674269.png   Inactivity log out setting June 2022   Administrators can now set the inactivity timeout to 30 minutes (the default), 2 hours, or 8 hours on the Administration > Organization tab. This setting affects all users in the organization. 8583095963805_8582785674269.png TLStorm analysis April 2022   The Device Security assessment includes a new TLStorm analysis to alert you about APC devices that are TLStorm vulnerable. More...   Custom properties April 2022   IT Expert Administrator or Editor users can now define custom properties and add notes in the device details for all monitored devices. More...   Alarms view March 2022   It is now easier to drill down and discover patterns in the Alarms view. Filter on location, dates, device types, Gateways, models, and more.  Alarm history goes back 365 days starting with 01-01-2021 and will continue to increase over time. The timeframe filter including a date picker to choose custom dates. Informational alarms included in the overview. The CSV download limit increased from 1.000 lines to 100,000 lines.    Reporting tab and Saved sensor plots February 2022   A new Reporting tab collects Assessments and Reports in the same tab. You can now save reports on the new Reporting > Sensor plots tab to easily find them to use again. How it works: Create a report. Start on the Inventory tab and create a sensor plot. Click the new Save button to name and save the report. To find and use a report, go to Reporting and then to the new Sensor plots tab to see the reports you created. Select a report to extract it as CSV or PDF or add it to your dashboard. Learn more…   8583157731229_8582785674269.png   UPS Score assessment February 2022   Easy UPS 3S is now included in the UPS Score assessment.

Permissions November 2021 Administrator users can now configure user roles and access permissions in IT Expert based on locations and group membership on the new Administration > Groups tab. User roles are Administrator, Editor, and Viewer.  See IT Expert permissions ITE_groups_tab_4405702854685.png Permissions known issues Viewer access to the Alarms and Active Lifespan Alarms assessments is available only when the Viewer user has permissions for all locations.  Editors and Viewers can export assessments to CSV only when the user has permissions for all locations.  Alarms can be assigned to anyone in the organization including assignees who may not have permission to view them. When All locations is selected, the contact list for the entire organization is displayed even though the user may not have access to the entire organization. Asset Advisor customers get a daily push notification to the EcoStruxure IT app with information about new tickets and the number of alarms in the entire organization regardless of user role and permissions. SSO users configured manually before the ITE SSO feature was introduced must now send information for group(s) including Users (non-admins). Add sensor plots to dashboards October 2021 You can now add a sensor plot directly to a dashboard from the sensor plotting page. Add the sensor plot to an existing dashboard (based on your current location and permissions) or create a new dashboard and add the sensor plot to it.  See how Filter by phrase September 2021 You can now use quotes to search and filter the list of sensors or thresholds by exact phrase. Using quotes significantly narrows the returned results, making creating dashboards, creating thresholds, and running sensor graphs and reports much easier. Searching without quotes returns many results: ITE_filter_sensors_no_quotes_4405702854685.png Searching using quotes returns fewer results: ITE_acknowledge_alarm_4_4405702854685.png   Single Sign On (SSO) Known issue fixed Oct 2021 You can now log in to the EcoStruxure IT mobile app as expected after configuring SSO in ITE.   August 2021 Administrator users can now configure SAML 2.0 single sign on (SSO) in IT Expert. Any identity provider that supports the SAML protocol is supported.  Once you configure SSO, all users with an email address on one of the domains you specify must use your identity provider to log in to IT Expert. You can still use the IT Expert Administration > Users option to invite and manage users from email domains not using the domains you specify for SSO. See Configure SAML single sign on (SSO) in IT Expert Symmetra batteries included in the UPS Score assessment April 2021 Symmetra UPS battery wear data is now included in the UPS Score assessment. See Symmetra UPS battery wear information in UPS assessment Single device configuration April 2021 IT Expert Administrator users can change the device settings on a single APC SNMP device. These settings can be copied and used to configure multiple devices of the same type. Only the values exposed in the config.ini for the device can be configured. User management settings may not be available on some devices. Secure values, such as username, password, authentication and encryption phrases, and IP addresses are not available. See Single device configuration for details. Audit log April 2021 An audit log is now available on the IT Expert Administration tab. Administrator users can track changes done in IT Expert including user administration, configuration management, alarm acknowledgement, dashboard changes, and more. The audit log tracks changes done in both the web UI and the mobile app. Alarm acknowledgements made after April 2021 are included in the audit log. Changes made in the Gateway UI or directly on the device NMC UI are not included in the audit log.   Alarm acknowledgement January 2021 You can now acknowledge an alarm in either IT Expert or the EcoStruxure IT mobile app to assign yourself or a colleague responsibility for it. You can add notes on what is being done, and filter the alarm list to easily see who is responsible for certain alarms and alarms that are assigned to you. See details in Acknowledge alarms in IT Expert Note: Alarm acknowledgement is not available in EcoStruxure IT for Partners at this time. In IT Expert Acknowledge alarms in IT Expert on dashboards, on the Alarms tab, or by clicking a device on the Inventory tab.  ITE_acknowledge_alarm_4_4405702854685.png In the mobile app Acknowledge alarms in the EcoStruxure IT app in the Alarms view.  APP_alarm_swipe_actions_4405702854685.png APP_acknowledge_alarm_options_4405702854685.jpg   Improvements to Device Security assessment January 2021 A File Transfer analysis is now included in the Device Security assessment. This analysis alerts you to monitored devices that use FTP and recommends that you enable more secure SCP instead.  See Device Security assessment

Alarm email tab  November 2020 You can now configure email notifications in IT Expert. Go to Administration > Alarm email to add recipients, specify the subject line, and configure whether users will receive an email for critical alarms only, critical and warning alarms, or never. ITE_alarm_email_360016972937.png Filter assessments by location November 2020 You can now filter the UPS Score, Device Security, and Load assessments by location.   Improvements to Inventory page November 2020 Sensor highlights for CRAC and PDUs are now visible on the Inventory page.   Improved Inventory pages October 2020 Performance enhancements and improvements to the IT Expert Inventory user interface including: Offline Gateways are highlighted in the device list Option to expand or collapse the view on the device list Select all option (max 30) on the device list and sensor list Checkboxes to navigate filters more easily on the sensor list Plot multiple sensors on the same graph Choose absolute or relative sensor plot view Change the device name for Smart-UPS connected via the SmartConnect Ethernet port Self service to reset two-factor authentication September 2020 When you get a new phone, your two-factor authentication has to be reset. Instead of requiring a support ticket and some patience, now t here's fast and easy way to do it online.  How to reset two-factor authentication (2FA)   EcoStruxure IT API June 2020 The EcoStruxure IT Expert API was released. The API gives customers and partners the ability to integrate IT Expert inventory and alarms data into their own environments. You must have a valid IT Expert subscription or be on a trial to access the API. To test the new feature, you can create an API key to connect to a demo environment. Assessments June 2020 The Battery Wear assessment the UPS Score is now available for both single phase and 3-phase Smart-UPS and some Galaxy 3-phase UPS. Supported Galaxy UPSs Note: UPSs with lithium batteries are not included in the UPS assessment at this time. May 2020 The Battery Wear assessment the UPS Score is now available for both single phase Smart-UPS and some Galaxy 3-phase UPS. UPSs with lithium batteries are not included in the UPS assessment at this time. Improvements to the Assessment report (formerly the UPS Assessment report) were made based on user feedback. You can now get a quick overview of the UPSs that require maintenance or replacement. You can download the Assessments report on the Reporting page. The ITE trial now includes descriptions of the assessments that are available to IT Expert users with a subscription. ITE_assessment_descriptions_360016972937.jpg UPS Score March 2020 Battery Wear assessment The Battery Wear assessment is the latest addition to the UPS Score. It is an extension of the battery information, with details about the wear of the battery including the battery's health percentage, its predicted end of life, and recommended actions to extend its life. Go to Assessments > UPS Score. This model improves the data quality to generate a more precise UPS score. As a result, you might see a drop in UPS scores. ITE_battery_assessment_360016972937.PNG Export sensor data to CSV March 2020 You can now export selected sensor data as a CSV file. This new export option provides more flexibility to create your own reports and analysis. Go to Inventory > Select the device > Select the sensors > Plot sensors and then click Export to CSV.   Reporting tab January 2020 A new Reporting tab is now available in IT Expert. Users can now generate UPS Load, UPS Status, and Device Security reports and download as PDFs. Note: Reports are based on the assessments available on the Assessments tab.   EcoStruxure IT Expert API (Beta) January 2020 The new EcoStruxure IT Expert API gives customers and partners the ability to integrate IT Expert inventory and alarms data into their own environments. You must have a valid IT Expert subscription or be on a trial to access the API. To test the new feature, you can create an API key to connect to a demo environment. Currently the EcoStruxure IT Expert API is in an open beta state, and subject to changes in functionality and performance. Learn more about the API and how to get access as an end user or partner

Improved subscription management December 2019 It's now easier to activate a new EcoStruxure IT Expert subscription or renew current IT Expert subscriptions. When you reach the end of your IT Expert trial period, purchase your software subscription through your preferred partner or contact your regional Customer Success Manager to help you. Once your purchase is confirmed, you'll receive an email with your license key. Just enter the license key in IT Expert on the Administration > Subscriptions tab. Learn more Device Security assessment Sept 2019 A Device Security assessment is now available on the Assessments tab in IT Expert. You can mitigate security risks and save time by having visibility into whether your APC devices are close to end of life, are running old firmware, or have vulnerable configurations.  Math functions Sept 2019 You can now create your own KPIs using the math functions Max, Min, Average, and Sum to show a graph or an important sensor value on your IT Expert dashboard. You can also add a static value. More Configurable dashboard July 2019 You can now design your own dashboard in IT Expert. Create widgets that show graphs for sensors from monitored devices, and show key values based on single sensor values. More Live alarms June 2019 The Latest alarms list on the IT Expert dashboard now automatically updates with new alarms. Notification icon April 2019 There is a new notification icon in EcoStruxure IT Expert. Click to see tips, recommendations, and notifications about software and firmware updates. ITE_notification_icon_360021425713.png Alarm email April 2019 EcoStruxure IT Expert administrators can now set up an email address to send critical or warning alarms or both. Emails can be sent to an individual, a ticketing system, or, for example, a partner. More Call priority March 2019 IT Expert Administrator users can now configure the call priority used by the Schneider Electric Service Bureau for the entire organization or for each location in the organization. Drag and drop the contacts to change the call priority. More information ITE_call_priority_3_360021425713.JPG Mute alarms March 2019 A new Mute alarms option replaces the Maintenance option. More Improved UPS and alarm assessments February 2019 On the Assessments tab in IT Expert, you can now see tips on how to improve your UPS scores and a history of significant changes to help you make educated choices. A new Alarm assessment gives you visibility into alarms that have occurred in the last 30 days. Firmware update January 2019 On the Management > Firmware Update tab of the IT Expert web interface, you can now update the firmware on APC devices. More information Device configuration January 2019 On the Management > Device Configuration tab of the IT Expert web interface, you can now select an APC SNMP device to use as the source to configure settings on other APC SNMP devices monitored by an EcoStruxure IT Gateway 1.5.0 and greater. More information Plot sensors January 2019 You can now plot sensor data for from 6 hours to 30 days. More

Improved device hierarchy December 2018 The device hierarchy was improved to give you more flexibility to organize monitored devices the way that best represents your environment. You can now choose from six location types in a logical hierarchy: Group > Site > Building > Room > Row > Rack. device_hierarchy_12_2018_360021148974.png A street address is now optional on Sites, and can be added to any location type. You can use the new location types to modify your existing device hierarchy in the IT Expert web interface, and view it in the EcoStruxure IT app. Tip: The Location field only accepts street addresses from the list shown. Use the name field to add meaningful details for each location type. URL change April 2018 The URL for the EcoStruxure IT manage app (formerly StruxureOn) is now https://app.ecostruxureit.com/manage. Updated authentication March 2018 The EcoStruxure IT/StruxureOn authentication system was updated to improve security. SMS is no longer recommended as the most secure authenticator. You must now choose a 2-factor authentication method. This improves security and improves the experience in areas where SMS codes have been unreliable due to bad cellular reception. To set up authentication, log in and choose a 2-factor authentication method: EcoStruxure IT app (recommended), Google or another authenticator, or SMS. See Updated authentication method for details and screenshots. EcoStruxure IT for Partners March 2018 Partners can now send an invitation to join EcoStruxure IT to their customers. For more information, see EcoStruxure IT for Partners. New sign up flow February 2018 You now create your organization first. A link to the Gateway download page is provided once you are logged it. The download page has a link to download the Gateway and instructions on how to set up the software. Note: If you are using Data Center Expert, you can connect to StruxureOn directly through DCE, or you can use the Gateway in parallel. For more information, see How Data Center Expert users can connect devices to EcoStruxure IT. 1. Create an account for your organization. If you already have an account, log in.  2. Enter the code that was sent to your mobile phone. 3. Click the link to download the Gateway software to connect your on-premise devices to the EcoStruxure Cloud. Instructions on how to set up the Gateway after you download and install it are also on the download page. If you are using Data Center Expert, you can connect to StruxureOn directly through DCE, or you can use the Gateway in parallel. For more information, see How Data Center Expert users can connect devices to EcoStruxure IT. For more information, see Gateway Initial installation and setup. New premium upgrade flow January 2018 The Premium Upgrades option was removed from the Settings page. You now upgrade devices to Premium in the device list. Select the devices you want to upgrade and click Upgrade to Premium... . Note: The Upgrade to Premium... and Move to... buttons are not activated until you select at least one device. Device hierarchy by site November 2017 There is a new Manage Hierarchy option on the struxureon.com/manage page, available to admin users only. All users can view the hierarchy; only admin users can create or modify it. You can see the hierarchy in the mobile app, but it is created or modified on struxureon.com, not in the app. Two levels of organization: sites and rooms. Add as many sites as needed. Add as many rooms within sites as needed. Link Gateways or Data Center Experts to a site or to a room. Link assets to a site or to a room. Define a specific call priority list for each site. New StruxureOn customers can create their device hierarchy from scratch. Existing customers will see that a hierarchy was created for them on struxureon.com based on their Gateway or DCE structure. This hierarchy can then be modified on struxureon.com Creating a hierarchy is optional. Link Gateways or Data Center Experts to a site or a room Click Settings > Gateways/Data Center Experts. Click Do you have more than one Gateway/Data Center Expert? Click here to connect. Enter a name for the Gateway or DCE, and the code that was sent to your mobile phone. Link assets to a site or to a room In the main device list, check the devices you want to move to a site or room. Click Move to... and select the site or room you want to move them to. Define a specific call priority list for each site Click Settings > Call priority. Add users to the call priority list for each site. Drag and drop to set the priority for how StruxureOn operators will contact users.

Some customers report frequent communication alarms from NMC3 devices monitored by IT Expert:   A new device has been detected at that address Lost communication Communication has been restored   These alarms can occur when all the device information the Gateway requires to successfully poll NMC3 devices is not returned as expected.   Although you can mute the alarms on the affected devices to temporarily mitigate the frequency, there is a risk of missing important communication alarms by doing so.   Resolution   For APC Rack PDU Update the firmware on NMC3 RPDU devices to version 3.0.0 or newest available in IT Expert.  See how   For APC UPS Follow the instructions in APC FAQ 000262012